Quality Assurance Specialist

Career Team•Greenville, TX

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career Team is looking to hire a Quality Assurance Specialist to support program development and quality assurance functions for the North Central Team. This role will play an integral part in serving our customers by supporting the program behind the scenes. The day-to-day functions of this role will include reporting, data collection, monitoring, etc.

Requirements

Bachelor’s degree or higher or an equivalent combination of education and experience
Strong communication skills and knowledge about community resources
Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
Exceptional time management skills to meet deadlines and work under pressure to complete a high volume of work assignments with speed and accuracy
Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Ability to meet and exceed set goals and objectives
Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
Knowledgeable about WIOA, Choices, TANF and SNAP programs and other workforce program requirements
A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
Exceptional time management skills to meet deadlines and work under pressure
A Valid Driver’s License

Nice To Haves

Bilingual or Multilingual
Experience and or knowledge of workforce development programs (WIOA/TANF)
Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Responsibilities

Manage all activities for tracking data and training staff to be compliant
Ensure that Career Advisors for all programs maintain accurate written case records and files in Work in Texas that are necessary to meet contractual requirements
Support the invoicing relationship between the funder and the corporate fiscal team
Provide updates, corrections, reviews, and documentation in a timely matter
Monitor, audit, and provide second reviews on files and reports through Work In Texas and other case files
Be a subject matter expert in program compliance and policy from all levels and funding streams
Maintain a positive productive relationship with the funder to maintain a positive partnership and collaboration
Complete program invoice corrections in a timely manner
Work with the funding source compliance coordinator to proactively address corrections and ensure correct documents and case notes are entered into a database for customer support services, Individual Training Accounts (ITAs), and Subsidized Work Experience (SWE)
Work with the leadership team to process participant exits from Work In Texas database to hard file
Assist team with compliance reports
Data entry of expenditures for all program functions
Provide administrative support to teams and program
Accurately keep updated records
Approach each day and task with a “ZAG” mindset consistent with the responsibilities of your position and the evolving needs of the business.