Quality Assurance, Specialist - Complaints
About The Position
Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Post Market Vigilance assesses clinical customer experiences for the company's products and services and maintains regulatory compliance with regards to product complaints and the reporting of safety adverse events for all products manufactured or distributed by the company.
Requirements
- 0-2 years of experience
- Applied comprehensive knowledge of the Health Canada Food and Drug Act, Canadian Medical Devices Regulations, Drug Regulations and GMP, Natural Health Product Regulations, Cosmetics and Consumer Regulations.
- Experience with Excel, PowerPoint
- Highly organized, problem solving, analytical and focused
- Proven communication skills (verbal, written and presentation skills)
- Demonstrates detail-oriented attention in all facets of responsibilities
Nice To Haves
- Bachelor's degree in related field, or equivalent work experience
- Experience with Looker, Veeva Vault
- Bilingual in French
Responsibilities
- Daily tasks include coordinating complaint activities including logging, sample management, investigation, customer response, etc.
- Utilize the local Decision Tree for determination of Health Canada reportability and timelines
- Complete and submit required Health Canada reports
- Work with other departments and business units to facilitate complaint activities
- Create and communicate local metrics on an ongoing basis to identify trends, and highlight opportunities with our business partners
- Support team activities and coverage actions
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Defined Contribution Pension Plan
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
