Quality Assurance Senior Analyst, Absence and Accommodations

Cox Communications • Atlanta, GA

4d • Hybrid

About The Position

Cox Automotive is currently seeking a Quality Assurance Senior Analyst, Absence & Accommodations to join our team. Candidates must reside within the Eastern or Central time zones of the United States. Atlanta, GA is the preferred location and operates under a hybrid work arrangement. Candidates located elsewhere within the Eastern or Central time zones will be considered for remote employment. The Absence & Accommodations team provides compliant, consistent, and employee-centered leave, accommodation, and workers' compensation support across Cox Automotive (CAI) and its subsidiaries throughout North America. The Quality Assurance Senior Analyst, Absence & Accommodations is responsible for monitoring, evaluating, and enhancing the quality, accuracy, and consistency of case management activities across the Absence & Accommodations function. Reporting to the Director, Absence & Accommodations, this role helps ensure adherence to quality standards, regulatory requirements, and operational best practices while supporting a positive employee experience throughout the leave and accommodation lifecycle. Working closely with Absence Advisors, leaders, HR Business Partners, and cross-functional stakeholders, the Quality Assurance Senior Analyst identifies trends, assesses risk, recommends process improvements, and drives operational excellence across CAI’s absence and accommodations programs.

Requirements

• Bachelor’s degree in human resources, healthcare administration, business management, or related discipline and 4 years of related experience in absence management, leave administration, or accommodations. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
• Strong knowledge of both self-funded and fully insured disability benefit programs, ERISA guidelines, and intersections with adjacent leave and accommodations regulations.
• Demonstrated working knowledge and practical application of core leave and accommodation programs, including but not limited to FMLA regulations and lifecycle administration; ADA accommodation fundamentals, the interactive process, and proper documentation; and PWFA accommodation support related to pregnancy, childbirth, and related medical conditions.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Experience utilizing HRIS, leave management, and case management systems, such as Workday, AbsenceTracker, Service Station, UKG, Kronos, or similar platforms.
• Strong working knowledge of state and federal employment laws relevant to leave/accommodations; ability to apply policies consistently and escalate when appropriate.
• Strong verbal and written communication skills, with the ability to effectively present audit findings, quality trends, and actionable recommendations to stakeholders at all levels of the organization.
• Ability to work independently with a sense of urgency and prioritization; strong follow-through and time management.
• Capable of applying sound judgment and discretion when handling confidential medical and employee information.
• Ability to collect, understand, interpret, and share data (case trends, cycle time, status reporting).
• Ability to travel up to 15% of the time, as needed, for project-based work.
• If outside of Atlanta, ability to work successfully 100% remotely other than periodic required travel.
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience using reporting and business intelligence tools such as Power BI, Power Automate, Alteryx, or similar platforms.
• PHR/SPHR or SHRM-CP/SCP certification.
• Experience supporting Canada leave frameworks or other multi-jurisdiction leave programs.
• Experience supporting US territorial leave and disability programs, including Puerto Rico SINOT and similar regulatory requirements.

Responsibilities

• Conduct routine and ad hoc quality audits of Absence & Accommodations cases, including intake, ongoing case management, return-to-work, and case closure activities.
• Evaluate case documentation, determinations, communications, and workflows for accuracy, consistency, and compliance with federal and state regulations (e.g., FMLA, ADA, PWFA, Workers’ Compensation).
• Identify quality trends, root causes, and risk areas; escalate emerging risks to the Director, Absence & Accommodations as appropriate.
• Ensure adherence to internal policies, procedures, and service standards to mitigate regulatory and operational risk.
• Maintain audit documentation and quality assurance (QA) records in accordance with departmental standards.
• Score cases and interactions using established QA scorecards and performance measures.
• Provide timely, objective, and actionable feedback to Absence Advisors to reinforce quality expectations.
• Participate in calibration sessions to ensure consistent application of quality standards.
• Partner with leaders to support corrective action plans, targeted coaching, and performance improvement initiatives.
• Partner with leaders and stakeholders across exempt, non-exempt, corporate, and field populations to provide guidance on quality standards, documentation requirements, and process adherence.
• Analyze QA results, audit findings, and performance data to identify trends and improvement opportunities.
• Prepare quality assurance reports and insights related to accuracy, compliance, productivity, and employee experience.
• Support dashboard development and reporting used by leadership to assess program health and operational performance.
• Collaborate with the Director, Absence & Accommodations, Senior Advisors, Training, and Business Partners to recommend process improvements.
• Support updates to QA tools, scoring criteria, documentation standards, and departmental repositories.
• Participate in special projects, audits, or operational initiatives related to quality, compliance, or system enhancements.
• Assist with implementation and adoption of new tools, workflows, or AI‑enabled solutions that enhance accuracy, consistency, and operational efficiency.
• Partner with training and leadership to identify training gaps and content needs based on QA findings.
• Serve as a subject matter resource for quality standards, documentation expectations, and best practices.
• Support change management efforts related to policy, process, and system updates.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior