Quality Assurance Representative

Heidtman Steel Products Inc. • Erie, MI

just now • Onsite

About The Position

Heidtman Steel Products is seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.

Requirements

• Technical degree and/or experience in steel manufacturing.
• Quality Management System experience.
• Internal and external audit experience.
• Proficient in quality tools, mathematics, and statistics.
• Skilled in problem-solving and developing robust preventive actions.
• Some overnight travel may be required, depending on customer base being supplied.

Nice To Haves

• Metallography experience is a plus

Responsibilities

• Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
• Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
• Providing technical support to sales, operations, resource planning, and purchasing
• Conducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.
• Other duties as assigned.

Benefits

• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including medical, vision, dental, and prescription coverage
• 401(k) plan with company match and flexible spending account
• Company paid disability and life insurance benefits
• Health club reimbursement and tuition assistance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees