Quality Assurance Representative - Silver Lake

Capital Vacations•Kissimmee, FL

3d•Hybrid

About The Position

Capital Vacations is seeking a dynamic Quality Assurance Representative to join their fast-paced team. This role is crucial in maintaining the integrity of the Capital product by verifying the accuracy of Owner and purchase information, ethically explaining contract paperwork, and ensuring new Owners feel confident in their purchase. The QA Representative upholds proper sales procedures to decrease the resort's rescission rate. The ideal candidate is flexible, professional, detailed-oriented, and possesses strong problem-solving skills. This is a great opportunity for individuals with experience in loan processing, contract processing, closing, title work, banking, or sales.

Requirements

High school diploma/ GED or one to three years of related experience and training; or equivalent combination of education and experience.
Sales experience within the Timeshare industry
Possess and maintain Notary credentials
Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills
Ability to multitask
Ability to work independently
Organization and time management skills

Nice To Haves

Flexibility to work weekends and holidays.
Professional demeanor with a tenacious attitude.
Detailed-oriented with strong problem solving skills.
Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.

Responsibilities

Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase.
Ensures that our newest Owner leaves with confidence in the purchase.
Assists with contracts, processes and other functions in the office as needed or requested.
Verifies all documents for accuracy; checks contracts for errors and omissions.
Prepares all contract files for funding and scans files into Smart Search.
Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
Handles misrepresentation concerns and client disputes and reports when necessary; reports escalated items to Upper Management as appropriate.
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
Protects the company from misrepresentations.
Must close a �Reasonable Percentage� (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.
Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.
Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow.
Labels and saves the files while following the correct procedures.
Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership.
Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedure.
Completes administrative assignments in an orderly and timely fashion.
Maintains a productive working environment.
All other duties as requested.