Quality Assurance & Program Planning Manager

State of Maryland • Prince George's, MD

10d

About The Position

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. GRADE 16 LOCATION OF POSITION Office of Child Support Administration Quality Control Unit 4235 28th Ave., Ste 135 Temple Hills, MD 20748 Main Purpose of Job The incumbent will manage the Division of Quality Assurance and Research, Program Development and Special Projects and reports Unit. The incumbent is responsible for the training curriculum, the planning, development, implementation, and management of new child support processes/programs.

Requirements

• Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Nice To Haves

• One year of experience in a Child Support Administration Program.
• One year of experience in supervising staff.
• One year of experience in project management and/or development.
• One year of experience facilitating staff training.

Responsibilities

• Monitor and track performance of Unit.
• Plan and coordinate unit activities.
• Formulate and draft local standard operating procedures to implement programs through research and program development.
• Establish or enhance framework for agency quality of child support programs.
• Work/monitor assigned mandatory and/or ad hoc reports related to agency's objectives.
• Participate in strategic planning activities.
• Supervise staff including performance evaluations.

Benefits

• health insurance, dental, and vision plans offered at a low cost.
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager