Quality Assurance Manager

Harris Computer

3d • Remote

About The Position

Quality Assurance Manager Schools FINS — Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K–12 district accounting products. This is a hands-on leadership role responsible for ensuring strong release readiness, scaling automation, and building modern QA practices that support predictable delivery and customer confidence. The team includes experienced manual testers embedded within scrum teams, as well as automation engineers working across products. We are looking for a leader who combines operational execution, technical depth, and steady people leadership — someone who can strengthen quality practices while creating clarity, trust, and stability within a distributed team environment. What your impact will be 1. Own QA execution and release readiness Lead day-to-day QA delivery across multiple product teams, ensuring testing is well planned, visible, and aligned with sprint and release goals Provide clear quality signals to Engineering and Product partners, supporting informed tradeoffs and predictable delivery Maintain a strong pulse on testing progress and risk across teams through thoughtful engagement in key Agile ceremonies and targeted check-ins Ensure effective defect triage, validation, and collaboration on high-priority production or customer-impacting issues 2. Scale automation and adopt modern QA tooling Expand automated test coverage using modern frameworks (Playwright experience strongly preferred) Support pragmatic adoption of AI-enabled QA tools and workflows over time, improving efficiency and effectiveness without unnecessary disruption Partner with automation engineers to build scalable approaches that benefit all product teams Help evolve QA practices beyond manual execution toward a balanced, sustainable quality strategy 3. Strengthen team capability, rigor, and flexibility Lead, mentor, and develop a distributed QA team, fostering accountability, learning, and continuous improvement Improve consistency in test planning and execution discipline, including lightweight processes that support repeatability and clarity Build resilience across the QA organization by reducing single points of failure and encouraging broader product knowledge over time Create an environment of trust and psychological safety, particularly during periods of transition and change What we are looking for 5+ years of experience in software delivery, QA, or test engineering 2+ years of experience in QA leadership or people management Hands-on experience with automated testing frameworks (Playwright, Selenium, Cypress, etc.) Strong understanding of Agile delivery and embedded QA collaboration within scrum teams Ability to introduce structure and rigor without creating bureaucracy Experience using quality metrics as tools for visibility, learning, and accountability Excellent communication and partnership skills across Engineering, Product, and Support A calm, steady leadership style with strong ownership and follow-through What will make you stand out Experience scaling automation in a multi-product environment Exposure to AI-assisted testing tools or emerging QA productivity workflows Experience leading distributed teams across time zones Familiarity with Aha! or similar product planning and delivery tools Background supporting SaaS modernization or cloud transitions Knowledge of K–12 finance or ERP systems is a plus Why join Harris School Solutions Harris School Solutions builds mission-critical financial software that supports school districts across North America. This role offers the opportunity to lead a talented QA team, modernize quality practices, and help shape scalable automation and delivery outcomes in a remote-first environment. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

• 5+ years of experience in software delivery, QA, or test engineering
• 2+ years of experience in QA leadership or people management
• Hands-on experience with automated testing frameworks (Playwright, Selenium, Cypress, etc.)
• Strong understanding of Agile delivery and embedded QA collaboration within scrum teams
• Ability to introduce structure and rigor without creating bureaucracy
• Experience using quality metrics as tools for visibility, learning, and accountability
• Excellent communication and partnership skills across Engineering, Product, and Support
• A calm, steady leadership style with strong ownership and follow-through

Nice To Haves

• Experience scaling automation in a multi-product environment
• Exposure to AI-assisted testing tools or emerging QA productivity workflows
• Experience leading distributed teams across time zones
• Familiarity with Aha! or similar product planning and delivery tools
• Background supporting SaaS modernization or cloud transitions
• Knowledge of K–12 finance or ERP systems is a plus

Responsibilities

• Own QA execution and release readiness
• Scale automation and adopt modern QA tooling
• Strengthen team capability, rigor, and flexibility
• Lead day-to-day QA delivery across multiple product teams, ensuring testing is well planned, visible, and aligned with sprint and release goals
• Provide clear quality signals to Engineering and Product partners, supporting informed tradeoffs and predictable delivery
• Maintain a strong pulse on testing progress and risk across teams through thoughtful engagement in key Agile ceremonies and targeted check-ins
• Ensure effective defect triage, validation, and collaboration on high-priority production or customer-impacting issues
• Expand automated test coverage using modern frameworks (Playwright experience strongly preferred)
• Support pragmatic adoption of AI-enabled QA tools and workflows over time, improving efficiency and effectiveness without unnecessary disruption
• Partner with automation engineers to build scalable approaches that benefit all product teams
• Help evolve QA practices beyond manual execution toward a balanced, sustainable quality strategy
• Lead, mentor, and develop a distributed QA team, fostering accountability, learning, and continuous improvement
• Improve consistency in test planning and execution discipline, including lightweight processes that support repeatability and clarity
• Build resilience across the QA organization by reducing single points of failure and encouraging broader product knowledge over time
• Create an environment of trust and psychological safety, particularly during periods of transition and change

Benefits

• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed