Quality Assurance/Performance Improvement Manager for Transitions to Community Living Program
About The Position
This is a leadership level position responsible for the day-to-day activities in ensuring the delivery of high-quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. The employee serves as a key member of the TCL team and is responsible for implementing the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH/DD/SUS QAPI Lead. The TCL Quality Lead will oversee TCL quality assurance processes, provide training and support to TCL staff, and act as a subject matter expert in quality improvement methodologies.
Requirements
- Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program
- OR Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program
- OR An equivalent combination of education and experience
Nice To Haves
- Previous experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services.
- In-depth knowledge of quality assurance methodologies, tools, and techniques.
- Skilled in facilitating process improvement activities and implementing change management strategies.
- Proven ability to use data analysis tools and techniques to analyze program data to identify trends, patterns, areas for improvement, and monitor performance and track progress.
- Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities.
Responsibilities
- Oversee TCL quality assurance processes.
- Provide training and support to TCL staff.
- Act as a subject matter expert in quality improvement methodologies.
- Implement the quality assurance strategy and performance improvement initiatives.
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- paid vacation
- sick leave
- community service leave
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
