Quality Assurance Officer - Clinic

Montu

2d • Remote

About The Position

The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinic’s services.

Requirements

• Qualifications in health or health sciences or a related discipline will be highly regarded.
• Minimum of 3 years of experience in compliance and risk within a highly regulated industry preferably in a clinical or healthcare environment.
• Experience in implementing quality assurance frameworks preferably in a healthcare or telehealth context.
• Strong analytical, problem-solving, and decision-making skills.
• Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
• Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position.

Nice To Haves

• Previous experience in working in a clinical or health care setting will be highly regarded.

Responsibilities

• In conjunction with the Quality Lead, coordinate the implementation and monitoring of compliance and quality assurance measures for the clinic.
• Perform regular reviews of data to identify trends, patterns, and areas for quality improvement.
• Monitor interactions across various channels to ensure adherence to compliance and quality standards.
• Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns.
• Assist the Quality Lead in providing real time feedback to senior management in relation to compliance performance.
• Collaborate with relevant teams to establish and maintain quality benchmarks.
• Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with telehealth services.
• Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
• Proactively identify opportunities for uplifting compliance and quality within the clinic.
• Assisting with clinic legal matters and third-party information requests.
• Perform cyclical audits across the business and provide input into reporting on issues and recommendations.
• Work closely with the Quality Lead to prepare dashboards of KRIs and KPIs to track the performance of the clinic.
• Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.

Benefits

• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees