KS East || Quality Assurance Manager || M-F

Sevita•Kansas City, KS

1d•Hybrid

About The Position

The Quality Assurance Manager (QAM) is focused on maintaining compliance with federal and state regulations and provides leadership oversight to operations in meeting their goals, ensuring safety and satisfaction for individuals supported. This role involves implementing and monitoring operational systems and processes to ensure compliance with policies and procedures, conducting operational reviews, and preparing detailed summary reports of quality assurance findings. The QAM also serves as a record keeper for State/Federal Survey documentation, coordinates corrective actions, and works with leadership to develop and implement Quality Improvement Plans. They are responsible for developing and implementing internal quality practices, providing recommendations for quality improvement, and communicating effectively with management and staff. Additionally, the QAM reviews satisfaction survey data, coordinates and conducts investigations, oversees Critical Incident Reporting and Mortality Review processes, chairs the Quality & Safety Committee, and coordinates internal activities for external accreditation standards. Maintaining certifications for company signature programs and supervising entry-level QA positions are also key responsibilities.

Requirements

Bachelor’s Degree in human services or related experience
Minimum of 2 years working directly with persons with developmental disabilities.
Valid Driver’s license in good standing with current automobile insurance.
Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.
Familiar with applicable federal, state and local laws and regulations.
Accustomed to complex, fast-pace and confidential work environment.
Excellent written and verbal communication skills.
Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
Ability to work flexible hours.

Nice To Haves

Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field

Responsibilities

Maintains knowledge of operation’s regulatory, accreditation, and company requirements.
Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
Completes documentation of operational review activities thoroughly and timely.
Prepares detailed summary reports of quality assurance findings related to operational reviews.
May serve as the contact person for external regulatory reviews, in the absence of the Regional Director.
Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
Works with Regional Director and leadership team to develop and implement Quality Improvement Plans as needed.
Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.
Develops and implements internal quality practices under the direction of the Regional Director.
Provides recommendations to leadership about needed actions to improve quality.
Communicates effectively with management and staff, using good judgment and diplomacy.
Provides reports to operation leadership regarding the status of program performance.
Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
Coordinates investigations and ensures compliance with deadlines.
Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
Oversees the Critical Incident Reporting and Mortality Review processes.
Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned.
Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
Supervises entry level QA position, if applicable.
Performs other related duties and activities as required.
Manages assigned personnel.
Completes performance evaluations, orientation, and training.
Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.