FBI Quality Assurance Manager (QAM)

ATSG Corporation • Winchester, VA

4d • Onsite

About The Position

ATSG is actively seeking candidates for a potential upcoming contract. This position is contingent upon award, and hiring decisions will be finalized once the contract is granted. ATSG is presently identifying candidates for a Quality Assurance Manager (QAM) in Winchester, VA. In conjunction with the contractor PM and DPM, the QAM is responsible for overseeing and managing the contractor’s QCP to ensure that all deliverables meet the established quality standards. The QAM will track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Based on these insights, the QAM will provide actionable recommendations to enhance service delivery and compliance with contract requirements. The QAM plays a critical role in continuous quality improvements and ensuring overall contract success.

Requirements

• Bachelor's degree or three (3) or more years of hands-on experience applying knowledge of administrative principles, practices, and techniques.
• Top Secret at time of application and willing to take a CI Poly.
• Skilled in evaluating and developing methods to accomplish functional objectives.
• Ability to successfully administer the PWS objectives.
• Proven experience in quality management or quality assurance.
• Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) for large-scale government contracts or complex projects.
• Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments).
• Experience in providing training and development on quality standards and continuous improvement processes.
• Strong analytical skills to assess quality data and identify trends or areas for improvement.
• Exceptional attention to detail with the ability to identify potential quality issues before they become a problem.
• Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives.
• Knowledge of risk management practices.

Nice To Haves

• Previous Enterprise Vetting Center (EVC) experience is preferred.

Responsibilities

• Overseeing and managing the contractor’s QCP to ensure that all deliverables meet the established quality standards.
• Track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks.
• Provide actionable recommendations to enhance service delivery and compliance with contract requirements.
• Plays a critical role in continuous quality improvements and ensuring overall contract success.
• Leading and mentoring teams, including providing guidance on quality improvement.
• Mitigate potential impacts to contract performance due to quality.

Benefits

• Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) status
• Competitive salary
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities
• Supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager