Quality Assurance Manager-LBJ FWY

DSV • Lancaster, CA

23h • Onsite

About The Position

The Quality Manager supports the organization in the development, improvement and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged).

Requirements

• High School diploma or GED.
• Knowledge of warehouse operations with basic GMP as necessary.
• Strong computer skills and MS Office Applications are preferred.
• English (reading, writing, verbal).
• Medium to high mathematical skills necessary.
• Effective communication skills.
• Good supervisory and people skills.
• Ability to develop work instructions, procedures, and visual aids to support the operation.

Nice To Haves

• Bachelors degree preferred.
• Preferred 5 years experience in a medium to large warehouse in a management capacity.
• 2 years experience as a Quality Manager.
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF.
• Spanish speaking skills preferred.
• Quality related certifications preferred.

Responsibilities

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
• Making recommendations with regards to procedures, standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure site is compliant with applicable GMP standards and FDA regulations.
• Establish and maintain “quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
• Serve as the primary contact for any external or internal audits; with development of any resulting action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor the site Training Program including coordinating training documentation.
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees