Quality Assurance Manager
About The Position
We are looking for a Quality Assurance Manager to lead the QA function for our SDR team, ensuring consistent delivery of high-quality, sales-ready leads to vendor partners. This role is responsible for defining quality standards, monitoring performance, analyzing call and lead metrics, and implementing improvements that enhance conversion and vendor satisfaction. The ideal candidate combines strong analytical skills, a deep understanding of sales processes, and experience in QA frameworks to drive measurable improvements in lead quality and SDR performance.
Requirements
- 5+ years of experience in Quality Assurance, Sales Operations, or SDR/lead generation environments.
- Proven track record of improving lead quality, conversion rates, and call performance.
- Strong understanding of B2B sales funnels and lead qualification frameworks.
- Experience designing QA frameworks, scorecards, and performance dashboards.
- Analytical and data-driven mindset with excellent problem-solving skills.
- Strong leadership, communication, and stakeholder management skills.
Responsibilities
- Quality Assurance Leadership
- Own and manage the QA function for the SDR team.
- Establish and maintain quality benchmarks aligned with business and vendor expectations.
- Ensure consistent lead qualification standards and call excellence across the team.
- Call & Lead Quality Management
- Conduct regular call audits and analyze SDR performance trends.
- Identify gaps affecting lead quality and vendor satisfaction.
- Recommend and implement improvements in call structure, objection handling, discovery, and closing techniques.
- Collaborate with operations leadership to enhance SDR efficiency and effectiveness.
- QA Framework & Evaluation
- Develop and maintain a standardized call and lead evaluation system.
- Define objective scoring criteria based on lead quality and vendor expectations.
- Implement feedback loops to provide actionable coaching and performance guidance.
- Monitor compliance with scripts, qualification frameworks, and internal standards.
- Performance Reporting & Insights
- Track KPIs such as lead quality scores, conversion rates, call compliance, and vendor feedback.
- Present QA insights and improvement plans to senior leadership.
- Drive accountability through measurable targets and performance monitoring.
- Continuous Improvement
- Analyze QA data to identify trends, root causes, and improvement opportunities.
- Partner with cross-functional teams to implement process enhancements.
- Support targeted coaching and refresher sessions based on QA findings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
