Quality Assurance Manager, Clarkson Estates

CAMBA•New York, NY

2d•Onsite

About The Position

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. The Quality Assurance Department supports CAMBA’s supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs. The department is responsible for monitoring program performance, conducting audits, identifying risks, and supporting continuous quality improvement efforts.

Requirements

Bachelor’s degree (e.g., B.A., B.S.W.)
At least 1 year of Quality Assurance Experience
Computer literacy in Microsoft Office Suite.
Strong organization, time management, and attention to detail.
Good communication and interpersonal skills.
Knowledge of supportive housing services operations
As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report
Obtain “Criminal History Checks” (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance.

Responsibilities

Maintain professional relationships and confidentiality.
Comply with all Federal, State, City, and CAMBA policies.
Conduct audits of client files including assessments, ILPs, progress notes, and incident reports.
Review documentation to ensure compliance with required timelines and standards.
Identify documentation deficiencies and compliance issues.
Track and monitor corrective action items and follow-up activities.
Maintain QA tracking logs and audit tools.
Assist in preparing programs for audits and monitoring visits.
Provide feedback to program staff and leadership regarding audit findings.
Support QA Manager in implementing quality improvement initiatives.
Analyze audit results to identify trends across sites and programs.
Utilize databases such as AWARDS, HMIS, or other systems to review and verify data.
Participate in meetings as requested.
Tasks may be modified, expanded and/or assigned over time.