Quality Assurance Lead - Glendale Heights

U.S. Spice Mills•Glendale Heights, IL

14h•Onsite

About The Position

The QA Lead is a supervisory role overseeing a team of four people consisting of a QC Tech, QC Analyst, and two QA Specialists. This is a hands-on leadership and laboratory role in a food production environment responsible for coordinating daily quality control activities, coaching, and instructing the Quality team and ensuring all products, processes, and personnel adhere to established specifications, Good Manufacturing Practices (GMP), and regulatory guidelines. Moving beyond routine testing, this role serves as the key point of contact for our documentation team who communicates directly with our customers for documentation requests, creating COAs, and keeping the information up to date in our ERP system. This person will also be the lead for floor-level problem solving, data verification, and food safety compliance within the facility.

Requirements

All applicants must be legally authorized to work in the United States without company sponsorship now or in the future.
Must have excellent verbal and written English to assist with customer communications and documentation.
Must have 2+ years of experience leading a team and managing work flows and supporting their tasks.
3+ years of progressive FSQA experience is required, preferably within the food manufacturing or spice industry.
Proficiency with inventory or quality software (experience with ERP systems is a strong asset).
Deep understanding of food safety chemistry and microbiology sampling, as well as familiarity of mechanical food safety controls (metal detectors, magnets, sieves).
Must be meticulous, extremely detail-oriented, and highly organized.
Demonstrated ability to problem-solve under pressure and communicate technical solutions effectively to both line workers and upper management.
Strong, collaborative communication style necessary for leading teams and working closely with production.
Commitment to consistently wearing all required Personal Protective Equipment (PPE) and strictly following food safety guidelines.
You should be completely comfortable working around strong, rich spice aromas, dust, and active moving equipment.
This role may require some standing, walking, and bending.
You must also have the ability to lift up to 51 pounds if ever required.

Nice To Haves

Bilingual English/Spanish is a plus but is not required.
Prior experience in a senior tech, lead, or supervisory capacity is highly preferred.

Responsibilities

Oversee QA Team daily floor operations, coordinate schedules, and ensure tasks are being completed by the QC Tech and QC Analyst and ensure total shift coverage for all required tasks.
Audit and verify the completion of critical quality checks performed by technicians, including Sieve Analysis, Pre-Operational Equipment Checks, Environmental/ATP Swabs, Allergen Testing, Magnet Checks, and Metal Detector Verifications.
Coach and train QC Technicians and production staff on GMPs, allergen controls, and testing methodologies.
Review and audit all hard copy Quality Documentation for accuracy and completeness before final submission to the QA Supervisor.
Oversee and authorize the Product disposition process within the ERP system, ensuring non-conforming products are properly segregated.
Ensure the plant remains in an audit-ready state according to FSQA standards and regulatory guidelines.
Maintain ultimate accountability for the QA activities including but not limited to lab cleanliness, and safety of the laboratory and all retains.
Create and maintain an effective system of coordination/organization to ensure ease of access and compliance.
Oversee the processing and fulfillment of Customer Sample Requests, ensuring they meet exact client specifications.
Manage the pipeline for R&D Trial Samples and coordinate testing schedules with 3rd Party Labs for external validation.
Monitor laboratory inventory, manage vendor relations for testing media, and approve the replenishment of lab supplies.
Lead the Hold/Release task for all raw material and finished goods lots through our ERP system.
Lead risk analysis & assessment initiatives when quality deviations occur on the production floor.
Take full ownership of the customer Corrective and Preventive Actions (CAPA) process, investigation of root causes, and implementation of effective solutions.
Conduct advanced testing when required, including overseeing Monthly Titration Chemical Tests and product organoleptic inspections.
Provide support to the documentation team that works directly with customers in their requests for Quality related documentation.
Oversee that COAs and Specs are updated correctly and in a timely manner.
Take on more complex questionnaires from customers after training.
Ensure customer inquiries and documentation requests are being responded to in a timely manner and in completion.