Quality Assurance Inspector - Sacramento Airport

SMS Holdings • Sacramento, CA

5d • Onsite

About The Position

Provides quality assurance support to ensure company standards are met while also completing and maintaining quality assurance inspections. This role involves maintaining a working knowledge of all company standards as stated in the account contract and company guidelines, ensuring the Quality Assurance Program is being followed, and completing regular inspections of all areas within the quality assurance platform as directed by site and divisional leadership. The inspector will use a critical and discerning eye, exhibit tact and diplomacy in handling customer complaints, and utilize a computer for various tasks including email management via Outlook Web, preparing documents in Word, Excel, and PDF formats, and tracking employee training compliance. The position also requires regular, predictable attendance and assistance with special projects.

Requirements

• Minimum of a high school diploma or general education degree (GED) and one to three years of related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform basic computer activities, including using Microsoft Word, Excel, Outlook Web, and other computer knowledge.
• Ability to speak, read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
• Ability to write routine reports and correspondence in English.
• Ability to add, subtract, multiply and divide in liquid units of measure, using whole numbers, common fractions and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Basic knowledge of Payroll reporting and Kronos is a bonus, but not a requirement.

Responsibilities

• Maintains a working knowledge of all company standards as stated in the account contract and company
• Ensures Quality Assurance Program is being followed
• Completes regular inspections of all areas in our quality assurance platform as directed by site and divisional leadership using a critical and discerning eye
• Exhibits tact and diplomacy in handling complaints from customers
• Uses the computer to access Outlook Web to review, monitor, submit and answer emails. Also sets reminders and calendar invites via Outlook Web
• Uses the computer to prepare Word, Excel, and PDF documents in support of the operations, including documents such as training QA and compliance
• Tracks employee training compliance regularly in conjunction with the Administration
• Demonstrates regular, predictable attendance at the job site
• Assists with special projects and assume responsibility for the development, administration, and promotion of specific projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED