Quality Assurance Field Auditor - TFG Aviation

NFM & J LP•Tampa, FL

7h•Remote

About The Position

The Quality Assurance & Field Auditor serves as an independent operational auditor responsible for evaluating station performance across all TFG Aviation companies and service lines. This role protects operational excellence by conducting announced and unannounced audits that assess compliance with customer expectations, contractual requirements, company policies, regulatory standards, and industry best practices. The Quality Assurance & Field Auditor provides objective evaluations of operational execution, identifies operational risks before they impact customers, and partners with station leadership to develop corrective action plans that improve performance, safety, security, and service quality. This position requires extensive travel and serves as the eyes and ears of the Service Delivery organization across the United States.

Requirements

Bachelor's degree in Aviation Management, Business Administration, Operations Management, Safety, or related field, or equivalent operational experience.
Minimum 5 years of aviation operations leadership experience.
Experience managing airport operations across multiple service lines.
Strong understanding of TSA, FAA, OSHA, and airport regulatory requirements.
Experience conducting operational inspections, audits, or compliance reviews.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Valid driver's license.
Ability to obtain and maintain all required airport badges and security clearances.
Ability to travel up to 90% of the time.

Nice To Haves

Certified Quality Auditor (CQA)
ASQ Quality certifications
OSHA 30 Certification
Aviation Safety certification
Lean Six Sigma certification
ISO auditing experience
Multi-station operational leadership experience
Airline or aviation service provider experience

Responsibilities

Conduct announced and unannounced operational audits at assigned stations.
Evaluate station performance using standardized audit tools and scoring methodologies.
Perform comprehensive assessments across all operational departments and lines of business.
Observe live operations during all shifts, including overnight, weekends, and holidays when necessary.
Validate operational execution against company standards and customer expectations.
Evaluate compliance with company quality standards including: Aircraft appearance standards, Cabin cleaning quality, Exterior aircraft cleaning quality, Cargo operations, Passenger service operations, Janitorial operations, Ground support operations, Equipment condition, Facility cleanliness, Uniform compliance, Professional appearance, Customer service standards, Operational readiness, Documentation accuracy.
Audit compliance with applicable regulations including: TSA security requirements, FAA operational requirements, OSHA workplace safety regulations, DOT regulations (where applicable), Airport Authority requirements, SIDA badge compliance, Air Operations Area (AOA) procedures, Hazard communication, PPE compliance, Lockout/Tagout procedures, Bloodborne Pathogens, Emergency response procedures, Incident reporting requirements, Environmental compliance, including Regulated Waste CBP procedures.
Assess compliance with: Customer Standard Operating Procedures, Statements of Work, Contractual service requirements, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Airline-specific operational standards, Customer audit readiness.
Identify operational risks including: Safety hazards, Security vulnerabilities, Financial exposure, Compliance deficiencies, Training gaps, Staffing concerns, Equipment deficiencies, Documentation issues, Customer service risks, Process failures.
Escalate significant findings immediately to Service Delivery Leadership.
Prepare comprehensive audit reports following each station visit.
Assign findings based on severity and operational risk.
Develop executive summaries highlighting critical issues.
Maintain detailed documentation supporting audit findings.
Track corrective actions through completion.
Monitor recurring trends across the network.
Produce regional and enterprise-wide audit dashboards.
Partner with operational leaders to improve station performance.
Recommend best practices and standardized operating procedures.
Identify opportunities for operational efficiency.
Share successful practices across multiple stations.
Support continuous improvement initiatives.
Participate in company operational excellence projects.
Provide operational coaching during station visits.
Educate leaders on compliance expectations.
Reinforce company operational standards.
Assist with corrective action planning.
Support implementation of new operational procedures.