Quality Assurance Education Specialist

University of Washington•Olympia, WA

9d•Remote

About The Position

UW MEDICINE REVENUE INTEGRITY has an outstanding opportunity for a QUALITY ASSURANCE EDUCATION SPECIALIST WORK SCHEDULE 100% FTE Days 100% Remote POSITION HIGHLIGHTS Under the general direction of the Director of Revenue Integrity, the Quality Assurance Education Specialist, has primary responsibility for the ongoing accuracy and integrity education DEPARTMENT DESCRIPTION This department is part of the administrative team that is responsible for UW Medicine Revenue Integrity initiatives as it spans across UW Medicine. PRIMARY JOB RESPONSIBILITIES The Quality Assurance Education Specialist supports UW Medicine’s Revenue Integrity team for facility (HB) charging education by identifying opportunities for improvement through data analysis, quality review, and stakeholder collaboration Develop, maintain, and govern Revenue Integrity Know Do Share (KDS) materials to ensure standardized workflows, expectations, and consistent application of Revenue Integrity practices. Create, update, and manage Standard of Work (SOW) documentation in alignment with regulatory requirements, payer guidance, and organizational policies Establish and manage a formal review and update cadence for all Revenue Integrity education and documentation to ensure materials remain current, accurate, and compliant Design, develop, and deliver ongoing and future education and training sessions for the Revenue Integrity team, including onboarding, refresher training, and targeted education driven by audits, regulatory updates, or workflow changes Translate complex regulatory, billing, and compliance requirements into clear, user-friendly educational materials Support quality and consistency initiatives by incorporating feedback from audits, root cause analyses, and operational findings into education and documentation Track and maintain documentation of education activities, attendance, and outcomes to support program effectiveness and compliance and recommend enhancements as workflows, systems, or regulations change Collaborate with operational and clinical leaders to ensure findings and recommendations are clearly communicated and reinforced Implement and maintain reports and work lists using various software applications such as Epic (Cogito), BOE, Visio, Microsoft Project, Microsoft Excel, Microsoft Access Analyzes and makes recommendations for improved data quality ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community

Requirements

Bachelor's degree (BA / BS) in Business, Healthcare Administration, IT, analytical sciences OR equivalent applicable experience in Hospital Information Systems, Patient Financial Services (billing / claim follow-up), HIM / Coding and / or Hospital Clinic or Department Operations (charging / charge capture expertise)
At least 3 years in Hospital Information Systems / IT, Patient Financial Services, HIM / Coding or Clinical Department positions as a lead or other similar position where analysis, education and problem-solving skills have been demonstrated.
Minimum 5 years of experience performing progressively more complex and responsible tasks.
Working knowledge of charge functions in hospital billing and department systems, and data / reporting and education related to HIM / Coding and Patient Access / ADT processes.
Demonstrated excellence in both internal and external customer interaction and written and verbal communication skills
Strong customer focus and management of customer expectations
Ability to establish and maintain a high level of user trust and confidence in a variety of groups
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Supports UW Medicine’s Revenue Integrity team for facility (HB) charging education by identifying opportunities for improvement through data analysis, quality review, and stakeholder collaboration
Develop, maintain, and govern Revenue Integrity Know Do Share (KDS) materials to ensure standardized workflows, expectations, and consistent application of Revenue Integrity practices.
Create, update, and manage Standard of Work (SOW) documentation in alignment with regulatory requirements, payer guidance, and organizational policies
Establish and manage a formal review and update cadence for all Revenue Integrity education and documentation to ensure materials remain current, accurate, and compliant
Design, develop, and deliver ongoing and future education and training sessions for the Revenue Integrity team, including onboarding, refresher training, and targeted education driven by audits, regulatory updates, or workflow changes
Translate complex regulatory, billing, and compliance requirements into clear, user-friendly educational materials
Support quality and consistency initiatives by incorporating feedback from audits, root cause analyses, and operational findings into education and documentation
Track and maintain documentation of education activities, attendance, and outcomes to support program effectiveness and compliance and recommend enhancements as workflows, systems, or regulations change
Collaborate with operational and clinical leaders to ensure findings and recommendations are clearly communicated and reinforced
Implement and maintain reports and work lists using various software applications such as Epic (Cogito), BOE, Visio, Microsoft Project, Microsoft Excel, Microsoft Access
Analyzes and makes recommendations for improved data quality