Quality Assurance ED-Q Analyst
About The Position
Works under the general supervision of the Quality Assurance Manager to maintain a high standard of excellence for the 911 Center. Conducts quality improvement case reviews on 911 calls. Utilizes AQUA to initiate and implement random and focused case reviews by listening to recorded audio and track performance. Compares the Emergency Medical Dispatch (EMD) performance to the most current International Academies of Emergency Dispatch (IAED) performance standards to determine protocol compliance, identify improvement in performance, and monitor adherence to performance of telecommunicator CPR. Assists with on-the-job training of new Emergency Dispatch Quality Improvement’s (ED-Q). Prepares individual and Shift and Agency reports as requested by the Quality Assurance (QA) Manager. Monitors trends in performance and alerting management of concerns or the need for focus training. Identifies training gaps to aid individual improvement and the overall EMD training program. Gathers phone audio, radio traffic, radio reports and computer aided dispatch (CAD) logs as requested by the QA manager. Participates in the Dispatch Quality Assurance Committees. Assists with the IAED Center of Excellence reaccreditation process. Assists the Firefighter/Paramedic Quality Assurance Analyst with the compilation of detailed and accurate false alarms reports. Provides technical assistance to front line staff via email and/ or telephone. Performs audits related queries from the records management system in preparation for sending required information to the Office of the State Fire Marshall and the U.S Fire Administration. Reviews the NFIRS reports for common errors and ensure modules and narratives are accurate.
Requirements
- Proficiency in utilizing AQUA for case reviews.
- Knowledge of International Academies of Emergency Dispatch (IAED) performance standards.
- Ability to monitor adherence to telecommunicator CPR performance.
- Skills in preparing reports for management.
- Ability to identify training gaps.
- Experience gathering phone audio, radio traffic, radio reports, and CAD logs.
- Familiarity with Dispatch Quality Assurance Committees.
- Understanding of the IAED Center of Excellence reaccreditation process.
- Ability to compile detailed and accurate false alarms reports.
- Capability to provide technical assistance via email and telephone.
- Experience with records management systems for audit queries.
- Knowledge of information required by the Office of the State Fire Marshall and the U.S Fire Administration.
- Familiarity with NFIRS reports and their common errors.
Nice To Haves
- Experience as an Emergency Medical Dispatch (EMD) professional.
- Experience in quality improvement case reviews.
- Experience in training new personnel.
Responsibilities
- Conducts quality improvement case reviews on 911 calls.
- Initiates and implements random and focused case reviews by listening to recorded audio and track performance.
- Compares EMD performance to IAED performance standards to determine protocol compliance, identify improvement, and monitor adherence to telecommunicator CPR performance.
- Assists with on-the-job training of new ED-Q personnel.
- Prepares individual, Shift, and Agency reports as requested by the QA Manager.
- Monitors trends in performance and alerts management of concerns or the need for focus training.
- Identifies training gaps to aid individual improvement and the overall EMD training program.
- Gathers phone audio, radio traffic, radio reports, and CAD logs as requested by the QA manager.
- Participates in the Dispatch Quality Assurance Committees.
- Assists with the IAED Center of Excellence reaccreditation process.
- Assists the Firefighter/Paramedic Quality Assurance Analyst with the compilation of false alarms reports.
- Provides technical assistance to front line staff via email and/or telephone.
- Performs audits related queries from the records management system for information submission to the Office of the State Fire Marshall and the U.S Fire Administration.
- Reviews NFIRS reports for common errors and ensures modules and narratives are accurate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
