Quality Assurance Coordinator

Volunteers of America - Greater New York • New York, NY

48d • Hybrid

About The Position

The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Requirements

• Bachelors degree in a related field
• Two years of experience in supervision and demonstrated ability in the areas of written and verbal communication.
• Other necessary skills include training, audit and evaluation data collection and incident management skills.

Responsibilities

• Assisting the Program Director in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
• Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
• Support the Program Director in maintaining ongoing systems for the collection and evaluation of data and program demographics.
• Process incident reports.
• Monitor program performance targets, outcomes and trends.
• Support the Program Director in special projects as needed.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 101-250 employees