QUALITY ASSURANCE COORDINATOR

State of Arkansas • Little Rock, AR

46d

About The Position

The Quality Assurance Coordinator will: supervise and monitor the work of subordinate staff, maintain up to date facility inspection records, work closely with the RN Manager in the scheduling of facility inspections, complete intake and triaging of complaints received from various sources, attend meetings with database contractors to enhance the system and address defects, continually collect and maintain data of various types for the unit, and timely and accurately submit the sections monthly data report. The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Requirements

• Advanced proficiency in Microsoft office products. (Especially, Excel.)
• Adaptability- to changing priorities and workflows.
• Teamwork and collaboration-the ability to work well with others.
• Problem-solving skills-ability to identify issues and propose actionable solutions.
• Communication skills-strong verbal and written communication skills. The ability to tailor communication styles to different audiences.
• Proficiency in quality assurance software and Microsoft Office tools (especially Excel).
• Excellent analytical, problem-solving, and communication skills.
• Strong organizational skills and an ability to manage multiple projects simultaneously.
• A detail-oriented mindset combined with the aptitude to think critically and collaboratively.
• A proactive attitude focused on continuous improvement and excellent customer service.
• Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
• Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
• Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Responsibilities

• Create, update, and enforce quality control procedures and policies.
• Establish benchmarks and tracking mechanisms that support quality initiatives.
• Conduct regular audits, inspections, and tests across production or service-delivery environments.
• Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
• Serve as the liaison between operations, production, and management teams to address quality issues.
• Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
• Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
• Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
• Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
• Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
• Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
• Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
• Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
• Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

Benefits

• Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more.
• At DHS, we take care of our employees so you can help care for others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees