Quality Assurance Coordinator

YELM US Associates, LLC•New York, NY

2d•$24 - $26•Onsite

About The Position

YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking a Quality Assurance Coordinator to join our team. Under the supervision of the Quality Assurance Supervisor, this role is responsible for enhancing the client experience, ensuring high-quality care, and supporting departmental operations through patient outreach, complaint resolution, data analysis, and quality monitoring. Location: 1000 Gates Avenue, Brooklyn, NY 11221 Compensation: $24-$26 an hour, based on relevant experience. Schedule: Monday-Friday, on-site, 9:00 AM - 5:00 PM

Requirements

1-3 years of experience working with HIPAA regulations and maintaining patient records.
High School Diploma or equivalent; minimum of two years of administrative experience in a healthcare setting.
Strong computer literacy, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Experience with EHR systems; HHAeXchange experience preferred.
Strong client-facing and in-office communication skills.
Bilingual in English and Spanish required.
Highly organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings.
Strong problem-solving skills with the ability to prioritize tasks effectively.
Excellent interpersonal and communication skills to foster collaboration across departments.

Responsibilities

Conduct patient outreach to assess satisfaction, hospitalization status, and assist with various care concerns.
Identify, document, and resolve client complaints and grievances, detecting risks and proposing mitigation plans.
Maintain accurate and up-to-date logs of complaints, grievances, and incidents to ensure comprehensive resolution.
Collect, analyze, and interpret data related to quality performance.
Monitor and track quality control and assurance activities of in-office and field staff as directed by the QA supervisor.
Support departmental operations through special projects, administrative tasks, and operational duties as assigned.