Quality Assurance Coordinator - Economic Sustainability Department

El Programa Hispano Catolico•Gresham, OR

9d•Hybrid

About The Position

Become A Part of the El Programa Hispano Catòlico Team El Programa Hispano Católico (EPHC) is an organization that supports individuals in reaching their fullest potential. For nearly 40 years, our mission has been to advance racial equity and social justice through the power of our Latine roots, culture, and community. This mission, which is at the heart of everything we do, has allowed us to respond to local needs by addressing the social determinants of health. We achieve this through our program areas: Housing, Economic Sustainability, Education, Community Wellness, and DV/SA Prevention and Intervention. Today, EPHC serves more than 30,000 people annually and employs over 100 staff members, the majority of whom are bilingual, and over 93% are bicultural. Although EPHC is affiliated with the Catholic Charities Network, candidates or participants do not need to be Catholic to work with us or receive services. Across our programs and services, staff of all faiths-or none-work within our framework of respect for our mission, the dignity of the human person, and the common good. To learn more about EPHC, visit our website at https://elprograma.org/

Requirements

Ability to perform essential job duties with or without reasonable accommodation.
Ability to perform duties without posing a direct threat to the safety or health of employees or others.
Ability to perform each essential duty satisfactorily.
Ability to organize and prioritize work effectively.
Ability to be proactive and take initiative.
Ability to follow through on tasks and responsibilities.
Ability to manage multiple priorities simultaneously.
Ability to meet goals and deadlines in a timely manner.
Possess the knowledge, skills, and abilities required for the position.
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job duties.
Satisfactory results from civil, criminal, and motor vehicle background check required.
Bachelor’s degree in business, Software Engineering, Computer Science or related field required.
Experience in Salesforce and/or HSD quality assurance process is highly valued.
Knowledge of Latino/Hispanic communities, an understanding of the diversity of the communities served by EPHC, and issues surrounding immigrant, multicultural, and historically underserved populations.
Minimum 3 - 4 years related professional experience and/or training or equivalent combination of education and experience.
Experience working within diverse populations and multicultural communities, including experience collaborating with community-based organizations, public agencies, schools, nonprofits, or advocacy organizations strongly preferred
Highly organized; experienced in developing processes and procedures, strategies, and campaigns
Ability to take initiative and work creatively, launching new ideas or driving process improvements
Ability to work quickly, independently, and creatively under pressure
Protection of confidential information and materials
Ability to work independently as well as a part of a team
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Proficient computer skills including: Webflow or other hosting platform, MailChimp, Canva, Microsoft Office Suite, and HTML.
Prolonged periods of sitting; occasional lifting/carrying up to 30 pounds (e.g., files, supplies).
Sufficient close and distance vision for computer work, document review, and meetings.
Tasks may require hand-eye coordination (e.g., data entry, spreadsheet analysis).
Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work.

Nice To Haves

Bi-lingual English Spanish, preferred.
Graphic design skills and proficiency in Adobe Creative Suite preferred

Responsibilities

Review and understand department contracts to improve compliance and program effectiveness.
Work side by side with program director and program managers to assist with the implementation and standardization of monitor service delivery practices, quality assurance compliance, and identify trends in operational data to recommend process improvement.
Work to understand how the current internal and external software systems work, and synchronization approaches in preparation for software systems automation related to a new external system implementation.
Collaborate with Development and Operations teams to ensure tools meet internal and end-user needs.
Identifies and sets appropriate quality standards and parameters for the department.
Collaborate with our Salesforce Programmer to assess and improve department internal practices when using Salesforce through the evaluation of contracts and other outside system metrics, such as HMIS.
Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
Reviews client, partner, and user feedback.
Creates system corrective action plans based on client record audits.
Reviews client contracts for reporting requirements and accuracy.
Collaborate with Salesforce programmers to create customized Salesforce dashboard client reporting.
Utilizes Salesforce data to create bi-annual reporting.
Completes data entry projects and ad hoc reports and demographic reports when needed.
Maintains compliance with federal, state, local, and organizational laws, regulations (including HIPAA compliance), guidelines and policies.
Works collaboratively in a team environment with a spirit of cooperation.
Attend and participate in training, meetings, and other professional development opportunities as required to maintain current knowledge and skills related to housing and homelessness issues.
Understand and adhere to confidentiality in all communications-related work
Represent EPHC with the utmost professionalism at community events, media engagement and public forums
Participate actively in cross-departmental initiatives and organizational planning efforts
Work as an active member of departmental team and actively in cross-departmental team projects
Contribute to fostering a safe and inclusive environment
Other duties as assigned