DEN Quality Assurance & Compliance Lead

Covenant•Denver, CO

4d•Onsite

About The Position

Covenant Aviation Security (CAS) is seeking a Quality Assurance & Compliance Lead to support aviation security operations at Denver International Airport (DEN). The Quality Assurance & Compliance Lead is responsible for leading site operational performance improvement activities through a quality assurance team. This position will be responsible for providing guidance to the team responsible for performing routine performance assessments (overt and covert activity), assessing performance, providing corrective action, determining performance improvement opportunities, and recommending these opportunities to site leadership for implementation. This position will work closely with the site Assistant Director and other leadership positions.

Requirements

Must be at least 21 years of age.
U.S. Citizen, U.S. National, or Lawful Permanent Resident.
Possess a valid Driver's License.
Must obtain and maintain all required airport badges, clearances, and credentials.
Possess or obtain a valid City and County of Denver Security Guard License.
High School Diploma or GED required.
Minimum four (4) years of experience in security, loss prevention, aviation security, or a closely related field.
Minimum one (1) year of experience at a Part 1542 regulated airport.
Working knowledge of TSA regulations, airport security operations, and compliance standards.
Must be available to work a flexible, non-traditional schedule across all operational shifts, including days, swing, and overnight shifts, to conduct quality assurance observations, coaching, and compliance activities.
Weekend, holiday, and extended hour availability is required as operational needs dictate.
Ability to observe operational performance, identify deficiencies, and provide effective coaching and corrective instruction.
Ability to speak, read, write, and understand English.
Must successfully pass all required background investigations.
Must present a professional appearance and demeanor at all times.

Nice To Haves

Associate's or Bachelor's degree in Criminal Justice, Aviation Management, Security Management, Business Administration, or a related field.
At least two (2) years of experience at a Part 1542 regulated airport.
Previous experience conducting audits, quality assurance reviews, inspections, or compliance assessments.
Experience delivering classroom or hands-on operational training.
Supervisory or leadership experience within aviation security.

Responsibilities

Supervise the site quality assurance team responsible for monitoring and improving contract performance.
Implement and monitor site compliance to company quality assurance processes, procedures, and documentation standards.
Determine quality assurance activity schedules and implement them through quality assurance team members.
Monitor to completion, ensuring accurate and timely recordkeeping of activities.
Monitor data collection and identify performance trends.
Conduct root-cause analysis on performance trends and recommend corrective action and improvement opportunities to site leadership.
Prepare recurring quality assurance reports and provide management with trends, findings, and recommendations.
Conduct quality assurance inspections, observations, and performance assessments of Security Officers assigned throughout DEN (overt and covert).
Evaluate employee compliance with TSA regulations, post orders, Standard Operating Procedures (SOPs), client requirements, and Covenant policies.
Provide immediate coaching and corrective instruction whenever deficiencies are identified.
Perform Security Officer duties when necessary to demonstrate proper procedures or support operational needs.
Perform additional duties as assigned.

Benefits

Medical, Dental, and Vision Insurance (effective the first day of the month following sixty (60) days of continuous employment)
401(k) Retirement Plan with Company Matching Contributions
Paid Time Off (PTO)
Company-Paid Life Insurance
Voluntary Supplemental Life Insurance
Company-Paid Transportation Benefit (choice of RTD EcoPass or Airport Parking Permit)
Employee Assistance Program (EAP)
Flexible Spending Accounts (FSA)
Company-Furnished Uniforms (where applicable)
Paid Training and Professional Development Opportunities