Quality Assurance Auditor

ILLINOIS MUNICIPAL RETIREMENT FUND • Elmhurst, IL

2d • $47,653 - $52,418 • Hybrid

About The Position

This position is responsible for quality assurance of Records Unit workflow processes, Voluntary Additional Contributions form processing, and designation of beneficiary form processing. The role also supports records operations, process improvements, system testing, storage management, and related projects. It has no supervisory responsibilities.

Requirements

• Associate degree (AA) or equivalent from a two-year college or technical school, or two years of related experience and/or training.
• Ability to perform each essential duty satisfactorily.
• Knowledge, skills, and abilities representative of those required to perform the job; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Process enrollments for the Voluntary Additional Plan and verify that each participant’s contribution percentages plan has been applied.
• Review and enter Designation of Beneficiary forms received from active, inactive, and retired members.
• Reassign Incoming Packages to ensure documents go to the correct queue.
• Perform QA in Kofax when conflicts arise in the data entry process.
• Assist with testing and development of system enhancements and special projects as assigned.
• Assist with the Offsite Storage contents management process.
• Train and serve as backup for the Office Service Analyst QA function as needed.
• Contact employers, IMRF members, or IMRF staff to resolve questions or problems that arise through QA or audit procedures.
• Prepare reports weekly, monthly, quarterly, and/or annually as requested by the supervisor.
• Assist with other Records duties as needed, including indexing, data entry, equipment repairs, and assisting other IMRF department staff with records equipment/request functions.
• Work with the Office Services Analyst as needed for continuous process improvements.
• Assist the Office Services Manager with tenant improvement projects and capital projects as needed.
• Perform additional duties as assigned.

Benefits

• Pension, death, and disability benefits as a member of IMRF.
• Generous insurance benefits, including medical and dental.
• 35-hour base work week, Monday through Friday, with the ability to work one remote day per week.
• Paid vacation, paid sick leave, 12–13 paid holidays, and two personal days.
• Tuition reimbursement.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree