Quality Assurance Associate - LVN

Skilled Wound Care•Los Angeles, CA

14d

About The Position

Quality Assurance Associate Skilled Wound Care Our Mission At Skilled Wound Care our mission is simple — to touch and improve as many patient lives as possible. Every role at SWC exists to support that mission. As a QA Associate you will play a direct and meaningful part in making sure our patients, providers, and facility partners receive the highest standard of care and service every single day. About the Role Skilled Wound Care is seeking a passionate, experienced, and customer service-oriented Clinical Liaison to join our Quality Assurance team. As a QA Associate you will be responsible for improving quality and satisfaction across our growing network of skilled nursing facilities throughout the United States. This is a high-impact role within a high-performance, rapidly growing organization. You will serve as the bridge between our clinical providers and the facilities we partner with — ensuring outstanding outcomes, resolving issues quickly, and raising the bar for service expectations across every market we serve.

Requirements

Active LVN license in good standing — preferred
Minimum 1 to 2 years of experience in a long-term care environment — strongly preferred
Experience in wound care or long-term care setting — strongly preferred
Experience with PointClickCare (PCC) or similar long-term care EHR platforms — preferred
Experience leading or supervising a documentation or administrative team — preferred
Comfort with data reporting tools such as Excel, or similar platforms
Genuine passion for patient outcomes and clinical excellence
Strong customer service skills — comfortable handling both inbound and outbound calls professionally
Excellent communication and problem-solving skills — ability to de-escalate concerns and drive issues to resolution
Highly organized with the ability to manage multiple priorities across multiple states simultaneously
Comfortable working in a fast-paced, high-growth environment with evolving processes and high performance standards
Tech savvy — comfortable navigating clinical systems, portals, and documentation platforms
Collaborative team player with a strong sense of accountability and commitment to SWC's mission

Responsibilities

Check in with providers regularly to monitor rounding activity at assigned facilities — identifying and addressing any gaps in attendance or clinical coverage
Participate in weekly meetings with the external team to discuss provider and facility related issues and develop action plans
Meet regularly with leadership to review facility metrics, provider performance metrics, and quality trends
Serve as a consistent point of contact for providers navigating clinical, technical, and operational questions
Check in with facilities on their portal access and PointClickCare (PCC) accounts to ensure proper setup and ongoing functionality
Coordinate and fulfill documentation requests from facilities and insurance companies in a timely and accurate manner
Process and manage records requests from facilities and insurances — ensuring compliance with HIPAA and company protocols
Provide technical and operational support to nursing facilities to ensure smooth day-to-day service delivery
Lead the documentation team responsible for manually uploading clinical notes to PointClickCare (PCC) and other EHR platforms — ensuring accuracy, timeliness, and compliance with documentation standards
Maintain and keep system data current across multiple platforms including SWC Control, internal spreadsheets, and other operational tracking tools
Run ad-hoc reports for leadership as requested — delivering timely insights to support decision making
Operate Metabase or similar reporting tools to generate quick operational and clinical insights
Maintain accurate records in company systems — including logs, contact information, and quality tracking data
Update quality-related documents and records as needed to reflect current operational status
Meet regularly with the IT team to provide feedback from providers and staff about system performance and usability
Provide clinical guidance to support the ongoing development and improvement of SWC's Electronic Health Record (EHR)
Serve as a knowledgeable resource on SWC's policies, procedures, and systems for both facility partners and clinical providers
Assist clients with clinical, technical, and logistical questions — providing timely resolutions and following up to full completion
Ensure overall client satisfaction by delivering proactive customer service and communicating quality concerns to the appropriate manager or team member
Field incoming calls and conduct outbound calls to service facilities and providers across multiple states
Identify trends in client feedback and proactively communicate opportunities for improvement to the QA team
Support additional Quality Assurance initiatives and tasks as assigned by leadership