Quality Assurance and Training Coordinator

Wayve • Sunnyvale, CA

3h • Onsite

About The Position

If you're passionate about quality and continuous improvement, this role offers the opportunity to ensure the effectiveness of training programs, materials and delivery methods, while working closely with teams to uphold operating standards and support professional development.

Requirements

• Full clean US driving licence.
• At least 8 years' driving experience - mainly in the US.
• No blameworthy insurance claims in the past three years.
• You remain calm and controlled in a pressured environment.
• You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself.
• You enjoy working with people, thriving in a team environment.
• You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
• Proven experience as a team coordinator or similar role.
• Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Google Workspace or Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving skills.
• Excellent time management and organisational skills.
• Available to work full-time on-site based out of our Sunnyvale office, 5 days a week.
• All applications are required to disclose any second job as part of the application process.
• All applicants will be subject to a health check before/after the offer and should disclose any conditions that may affect their ability to safely operate.
• Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy. You will be tested for drugs and alcohol during your onsite interview.

Nice To Haves

• A recognised Assessor qualification.
• A qualified Vehicle Safety Operator with a current qualification.
• A recognised Quality Assurance qualification.

Responsibilities

• Monitor and evaluate the effectiveness of training programs and make recommendations for improvements.
• Maintain training records and ensure compliance with company policies and legal requirements.
• Conduct regular assessments of operating standards across teams and individuals to ensure they meet quality standards and objectives.
• Develop and maintain training materials, including manuals, presentations, and online resources.
• Collaborate with subject matter experts to identify areas for improvement in training content, delivery and operating standards.
• Monitor and analyse training metrics to identify trends and opportunities for improvement.
• Develop and oversee the implementation of quality assurance processes for training programs and operating standards.
• In conjunction with Team Leads, assist with staff professional development and course completion.
• Interact with cross-functional stakeholders to understand training requirements for future business needs e.g. growth of commercial operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed