Quality Assurance Analyst

Jobgether

13h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Analyst in the United States. This role is responsible for ensuring the highest standards of service quality through detailed call monitoring, reporting, and trend analysis. The Quality Assurance Analyst will engage with both internal teams and external clients to evaluate performance, identify improvement opportunities, and support quality initiatives. You will participate in calibration sessions, assist with service improvement projects, and provide on-site leadership support as needed. The role requires strong analytical skills, attention to detail, and the ability to work independently in a fast-paced environment. Occasional travel may be required to support business needs. This position offers an opportunity to influence service excellence and operational performance while growing your career in a supportive, collaborative environment.

Requirements

Bachelorâs degree in a related field, or 8â11 years of equivalent work experience; MA/MS degree may substitute for experience
2â5 years of relevant Quality Assurance experience in a customer service or healthcare environment
Proficiency with Microsoft Office, email, and general computer applications
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication skills
Leadership experience and supervisory skills preferred
Ability to work independently and manage multiple priorities in a fast-paced environment
Commitment to high-quality service and continuous improvement
Willingness to travel up to 10% as needed

Nice To Haves

Leadership experience and supervisory skills preferred

Responsibilities

Monitor incoming and outgoing calls from patients, providers, and clients, assessing performance against established quality standards
Provide on-site leadership support to Quality Representatives and internal business partners
Conduct reporting and trend analysis to identify areas for improvement and present findings to management
Participate in or lead service improvement projects to enhance quality and operational efficiency
Host internal and external calibration sessions to ensure consistent service delivery
Support standard operational tasks including call review, email correspondence, training participation, and distribution of evaluations
Engage in meetings and events, both virtual and in-person, as required