Quality Assurance Analyst: Service Coordination and Shelter Programs

Volunteers of America Colorado•Denver, CO

12d•Hybrid

About The Position

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities. The Quality Assurance Specialist supports the quality, compliance, and data integrity of Service Coordination and Durango Shelter programs. This position oversees routine QA monitoring, prepares and conducts Strat Reviews, ensures accurate and timely data entry in Wellsky, AASC online, and HMIS. The role will also serve as the primary QA support for Durango Shelter’s emerging review and monitoring processes and function as back-up support for Wellsky /HMIS system operations and data oversight.

Requirements

Bachelor’s degree in public administration, business administration, education, human services, social work, or a closely related field or equivalent relevant experience.
Demonstrated high proficiency with electronic database systems such as WellSky, AASC online, and HMIS.
Ability to quickly read and analyze data.
Ability to quickly learn new database systems as new programming is brought under the quality assurance umbrella.
Must possess a Colorado driver’s license and state-mandated automobile insurance.
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
Strong understanding of program compliance, documentation standards, and data systems.
Skilled in organizing and facilitating monitoring or review processes.
Ability to analyze data and translate findings into practical improvements.
Strong communication, training, and problem-solving skills.
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Passion for process improvement, mentorship, education, human services, smart administration and the delicate practice of linking each of these domains to one another in policy, practice, and process.

Responsibilities

Conduct regularly scheduled Quality Assurance (QA) check-ins with program staff.
Review client files, service plans, documentation standards, and overall data quality for accuracy and compliance.
Monitor adherence to HUD, VOAC, and program-specific requirements; identify compliance risks and gaps.
Coordinate, prepare, and conduct STRAT Reviews, including establishing and maintaining review cycles for shelter programs.
Track findings, corrective actions, and follow-up items to support continuous quality improvement.
Perform routine data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
Provide technical assistance to staff to correct errors, improve workflows, and strengthen data literacy.
Develop and maintain QA monitoring tools, including checklists, dashboards, and audit or review forms.
Compile performance metrics, monitoring results, and documentation samples; prepare QA reports for leadership.
Support program leadership with program evaluations, outcome analysis, and improvement recommendations.
Must successfully pass all required background checks and complete mandatory Domestic Violence (DV) training (minimum 15 hours) and any other training required by funders or agency policy for personnel with access to client records and confidential information.
Serve as backup to the primary Wellsky Administrator, including training support and access management.
Complete reports, analyses, and special projects as requested by the Chief Program Officer.