Quality Assurance Analyst - IT

State of Arizona • Phoenix, AZ

45d • $60,000 - $65,000 • Remote

About The Position

The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Business Quality Assurance Analyst Information Services Division (ISD) A career in public service awaits you. COME JOIN OUR TEAM! A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities. What You'll Do: Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines for Business Users, MCOs and Vendors. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• 2 years SQL experience to query databases for troubleshooting; auditing; updates to subsystems.
• 2 years of any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but not limited to: relevant degree from an accredited college or university, related quality assurance certification(s), coursework, and work experience relevant to the assignment.
• Must Reside in Arizona.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Bachelor's degree plus 2 - 5 years' experience in quality assurance testing and analysis (or equivalent experience).
• Two years' experience in full life-cycle software development, which includes requirement definition, analysis, design, coding, system testing, documentation & implementation.
• Certification may substitute for years of experience. Certifications or equivalents that would be considered: ISTQB, CAST, CSQA, or CSTE.

Responsibilities

• Serves as the Technical Liaison for Business Users, MCO's and Vendors by conducting research and analysis of system problems/issues that are identified. Document and recommend/ propose resolutions, which could be by opening a production ticket for resolution or generating a system request which is used to update/change the system and flows through the system development life cycle. Uses knowledge of both the business area and applications to analyze impact of user requirements on programs; develops and executes system tests.
• Performs life-cycle tasks regarding system testing; performs full-system life-cycle tasks including analysis, testing, documentation, and implementation for both new systems and for modification of existing systems. Performs User Acceptance Testing and/or Regression testing of automated system changes to ensure accuracy and thoroughness of expected output/outcome. Perform life-cycle tasks regarding Quality Assurance.
• Preparation of Test Plans. Prepares documentation to support analysis, design and planning of projects. Create, update and troubleshoot by using Power BI, Cognos and SQL. Create and use formulas in excel, such as Vlookup, data validation, if/else.
• Assist Business Users, MCOs and Vendors with technical support. Explain and/or train automated system changes. Coordinate; administer EDI, Encounters, and other subsystem technical support, which includes development and maintenance of technical documentation.
• Attend and lead various meetings, staff meetings, management meetings, meetings with programmers, etc.

Benefits

• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 501-1,000 employees