Quality Assurance Analyst I (Payments)

Neumo Holdings LLC•Fort Wayne, TX

86d•Hybrid

About The Position

The individual in this role will create test documentation, perform end-to-end testing, and build and execute automated test cases for our payments platform, including web-based applications, APIs, and physical payment terminals. Competitive candidates have 2+ years of experience in a QA function, including executing test scenarios for transaction-processing systems and providing comprehensive results. We have an opening for an on-site QA in Ft Wayne, In and an opening for a remote position.

Requirements

2-5 years of experience in a QA role, including: System, integration, and user acceptance testing
Test plans, documentation, and execution across multiple development deliverables
Testing web applications and REST APIs (e.g., Postman or similar tools)
At least 2 years of Azure Table or relevant database experience, including querying transaction data to validate results
Strong understanding of end-to-end payment flows, including authorization, settlement, chargebacks, refunds, and reconciliation.
Working knowledge of payment concepts such as tokenization, encryption, and PCI DSS, along with secure testing practices for sensitive cardholder data.
Knowledge of the technical aspects of business systems and infrastructure, including networks, terminal connectivity, and device management.
Highly organized and detail-oriented, with particular care where money movement is involved.
Excellent problem-solving and communication skills.
Well-versed in test automation, end-user desktop tools, and information security.
Ability to maintain a positive and professional attitude in a fast-paced environment.
Ability to take initiative in prioritizing, coordinating, and multitasking with composure.
Ability to work independently and as a contributing member of a team.

Nice To Haves

experience in payments, fintech, or financial services
experience testing POS terminals or other physical devices (e.g., Verifone, Ingenico, PAX)
familiarity with EMV, contactless standards, card brand certification, ISO 8583, or payment gateway and processor integrations

Responsibilities

Translate business requirements and payment processes (authorization, capture, void, refund, settlement, reconciliation) into test requirements and configuration settings for web, API, and terminal solutions.
Identify and assess risks to programs or projects, especially those affecting transaction accuracy, funds movement, and data security, and recommend and implement mitigation strategies.
Create test strategies that ensure solutions meet standards of functionality, performance, reliability, and payment industry requirements.
Collaborate with team leads and engineering resources to plan the testing approach across web, API, and terminal layers.
Execute end-to-end testing of the full transaction lifecycle, from card presentment at the terminal through processor response, settlement, reporting, and reconciliation, according to set deadlines.
Test terminal behavior across entry methods (chip, contactless/NFC, swipe, manual entry), PIN entry, receipt generation, and error handling.
Test device-specific scenarios such as connectivity loss, offline or store-and-forward modes, power interruption, and firmware and application updates.
Perform API testing of payment, webhook, and reporting endpoints, validating request/response accuracy, error codes, and idempotency.
Verify web components, including merchant portal, hosted checkout, and admin tools, across browsers and devices.
Support and complete test orchestration across environments, test cards, sandbox and processor simulators, and device fleets, using analysis, experience, and sound decision-making.
Record, log, and track defects with clear reproduction steps, logs, and transaction IDs, and coordinate resolutions with the development team and functional leads.
Assess test results to quickly identify and document defects, including discrepancies in transaction amounts, statuses, fees, or settlement data.
Support certification and compliance testing, such as card brand, EMV, acquirer/processor, and PCI-related requirements.
Direct projects from a quality assurance perspective, keeping both the merchant and the cardholder experience in mind.
Independently own a workstream or product line (for example, terminal software, merchant portal, or payment APIs), covering review and testing activities throughout the project life cycle.
Maintain the device test lab, including terminals, peripherals, test cards, and firmware versions.
Participate in daily engineering meetings to update teammates and management on status.
Assist the in-house support team with product defect exploration, as needed, including: High-level technical assistance and escalations for merchants, partners, and internal staff. Troubleshooting and analyzing issues related to transactions, terminals, reports, and data.
Present product expertise in training and implementation environments.
Build and execute automated test cases for web and API layers and identify opportunities to automate terminal testing.
Perform other duties as assigned.