Quality Assurance Analyst – Bilingual (English + Spanish)

ISG • Boca Raton, FL

1d • Onsite

About The Position

Quality Assurance Analyst – Bilingual (English + Spanish)

ISG offers a premier career opportunity in South Florida, with competitive compensation, paid time off, great health benefits, comprehensive career training programs, and flexible schedules.

Since 2008, ISG has provided essential services to consumers across the U.S., including internet, cellular, television, voice, security, and technical support services. Some of our valued partners include T-Mobile, AT&T, DISH, and HughesNet.

Be a part of the exciting future of ISG as we continue to quickly expand, including our new, state-of-the-art, 80,000 square foot facility in Boca Raton. Visit www.isg.us to learn more about this opportunity and don't hesitate to apply—join the ISG family, today!
Our Quality Assurance Agents review recorded calls to ensure both internal and partner compliance expectations are met, document findings and provide feedback, as applicable.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Infinity Sales Group, LLC is an EOE and a drug-free workplace

Requirements

• High school/GED diploma required
• Customer Service
• Quality Assurance
• Ability to Multi-Task
• Ability to Successfully Complete a Drug Screen and Background Test
• Computer Proficiency
• Excellent Oral and Communication Skills
• High-School Diploma

Responsibilities

• review recorded calls to ensure both internal and partner compliance expectations are met
• document findings and provide feedback, as applicable

Benefits

• Comprehensive Training
• Continual Education and Advancement Opportunities
• Employee Assistance Program
• Flexible Hours
• Full-time employment
• Paid Holidays
• Health (Medical, Vision, Dental) and Employer-Paid Life/AD&D Insurance
• Paid Time Off
• Special Discounts Through Partners and Local Companies
• Within Walking Distance to the Boca Raton Tri-Rail Station

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees