Title: Quality Assurance Agent- Virtual Sales
About The Position
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Quality Assurance Representative follows Best Practices to support approved compliance policies and procedures. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on-going product knowledge training for sales teams, manage sales licenses and renewals, monitoring compliance results, and communicating results to management. .
Responsibilities
- QA reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QA checks documents for proper signatures notarizations, and trailing documents.
- QA makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed.
- QA provides new hire Do Not Call and compliance policy trainings to maintain Federal and company expectations for tele/virtual sales.
- The QA trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards.
- QA closely monitors compliance, owner surveys, and escalated sales complaints, providing and coaching feedback as necessary.
- QA maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.
- Sick leave in accordance with applicable laws and/or ordinances
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
