Quality and Safety Patient Advisor (Wilson County - Local)
About The Position
The Quality and Safety Patient Advisor serves as a quality improvement advisor, providing project management facilitation, education, and data analysis to improve systems and processes under occasional guidance. The role facilitates the development, implementation, and evaluation of organizational strategies to improve clinical quality and care, patient safety, and financial outcomes. This position is locally based in Wilson County and includes on-site duties. The advisor collaborates with departments, interdisciplinary teams, and external entities as needed; works through organizational barriers and escalates issues appropriately; and maintains a consistent on-unit presence to partner with frontline staff and leaders. The role also supports continuous performance improvement and institutional quality goals through project facilitation, process redesign, measurement, communication, instruction, and consultation.
Requirements
- Three years of relevant work experience.
- Bachelor's degree.
- Demonstrated knowledge of regulatory compliance and ability to interpret and explain rules and regulations, including ambiguous requirements.
- Ability to make effective and accurate decisions in fast-paced or changing environments.
- Skills in facilitating groups, prioritizing work, analyzing and visualizing data, and translating findings into improvement plans.
- Knowledge of healthcare organizational dynamics, quality, value, and patient-centered care.
- Ability to lead teams in quality and performance improvement methods, including opportunity analysis, key driver diagrams, performance measures, and PDSA cycles.
- Ability to identify and evaluate patient safety risks, near misses, and adverse events, and communicate findings and mitigation strategies.
- Project management, time management, communication, relationship-building, strategic planning, and change management skills.
Nice To Haves
- Clinical experience is strongly preferred.
- Quality experience is preferred.
- Experience with quality and/or performance improvement data analysis is preferred.
- Quality certifications such as CPPS or CPHQ are a plus.
Responsibilities
- Collaborate with departments, interdisciplinary teams, and external entities as needed to develop and implement strategies to improve care and processes.
- Navigate the organization to address barriers and escalate issues when appropriate.
- Maintain a consistent on-unit presence to partner with frontline staff and leaders, providing real-time collaboration, coaching, and support for quality and patient safety initiatives.
- Assist department managers and quality improvement teams in identifying, developing, and monitoring outcomes.
- Coordinate and facilitate patient safety event analysis for events of varying impact levels.
- Develop and plan process redesign.
- Organize, develop, and lead project teams.
- Coordinate the incorporation of quantitative and/or qualitative evaluation measures into project requests and evaluations.
- Summarize findings to promote prioritization of improvement initiatives.
- Coordinate communication of quality management initiatives to appropriate forums.
- Focus on continuous performance improvement to support institutional quality goals.
- Provide instruction and consultation to departmental teams to advance education and improve internal processes.
Benefits
- Comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
