Quality and Contract Analyst I Outreach IHCI

Community Health Network • Indianapolis, IN

7d • Remote

About The Position

The Innovative Healthcare Collaborative of Indiana (IHCI) is a joint venture between Community Health Network and Deaconess Health System, aiming to support its sponsors and partners in their strategic evolution to positively impact and improve the healthcare delivery system. IHCI is seeking a dynamic Quality and Contract Analyst to lead its outreach-driven quality performance efforts. This role is pivotal in engaging patients, provider outreach, and payer organizations to drive measurable improvements in value-based care. This role places a strong emphasis on outreach, serving as the face of IHCI’s quality mission, building relationships, and driving change across a complex, matrixed environment. The ability to connect, communicate, and collaborate will be essential to success.

Requirements

• Ability to collaborate with others in a team setting.
• Excellent communication and organizational skills.
• A positive attitude toward problem-solving.
• High School Diploma or GED required.
• Three (3) years in healthcare or managed care with project management experience.
• Strong understanding of CQI principles.
• Experience analyzing quality data and driving improvement.
• Familiarity with ACO Quality Reporting, CMS/NCQA standards, and population health strategies.
• Ability to work collaboratively with physician practices and payer partners.
• Intermediate proficiency in Microsoft Office, especially Excel.
• Excellent communication, organizational, and outreach skills.

Nice To Haves

• Bachelor's degree preferred.
• CPHQ certification preferred.
• Lean Six Sigma certification preferred.

Responsibilities

• Lead outreach efforts to engage providers, payers, and internal stakeholders.
• Represent IHCI in payer meetings and quality committees.
• Reach out to patients via phone, letters, and Epic MyChart to close care gaps.
• Collaborate with IHCI leadership to design and implement quality interventions.
• Drive continuous improvement using Lean Six Sigma and CQI methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED