Quality and Compliance Specialist

Trinity Health • West Springfield, MA

1d • Onsite

About The Position

The Quality and Compliance Specialist coordinates quality assurance, performance improvement, and compliance activities for medical, home care, and contracted services. The role supports the Quality and Compliance Director by helping ensure adherence to quality and safety initiatives and regulatory requirements. Duties include collecting and analyzing data, forming action plans, maintaining survey readiness, and ensuring reporting requirements are met.

The position is Monday through Friday and onsite. Trinity Health PACE provides comprehensive, interdisciplinary services to help seniors remain independent at home, guided by its values of reverence, commitment, safety, justice, stewardship, and integrity.

Requirements

• Bachelor's degree.
• Strong analytical, problem-solving, and mathematical skills.
• Action-oriented and customer-focused, with high decision quality and organizational agility.
• Superior written and verbal communication skills.
• Proficiency with the Microsoft product suite and electronic mail and calendar systems.
• Ability to research, analyze, and prioritize workload.

Nice To Haves

• Two years of quality, compliance, or performance improvement experience.
• Experience in a healthcare environment.
• A combination of education and experience may be acceptable.

Responsibilities

• Manage quality improvement processes to enhance clinical care and outcomes.
• Coordinate with the Quality and Compliance Director to establish effective workflows and documentation.
• Participate in regulatory surveys and compliance monitoring, and develop improvement plans.
• Develop and implement clinical audit tools and corrective action plans.
• Lead performance improvement initiatives and assist colleagues with project design.
• Support process evaluation and root cause analyses.
• Monitor and analyze infection control data.
• Prepare monthly quality metrics reports.
• Ensure grievance and appeals processes comply with regulations and support participant satisfaction.
• Collaborate on policy reviews and updates.
• Analyze Participant Satisfaction and HOS-M survey data with the Quality Director.
• Oversee infection control program compliance.
• Conduct internal audits and prepare reports to maintain continuous compliance.
• Collaborate on Emergency Preparedness Plan execution in accordance with CMS regulations.

Benefits

• First-day medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• 403(b).
• Educational assistance.
• Daily pay access.
• Employee referral incentives.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time