Quality and Clinical Informatics Data Analyst

Commonwealth of Massachusetts • Boston, MA

5h • Onsite

About The Position

The Massachusetts Department of Public Health (DPH) is seeking a dynamic, analytical, and detail-oriented Quality & Clinical Informatics Data Analyst to join the team at Lemuel Shattuck Hospital (LSH). In this key role, the analyst will support data-driven decision-making and continuous quality improvement by collecting, validating, analyzing, and reporting clinical, operational, regulatory, and performance improvement data across the organization. The position serves as a critical resource for clinical informatics, electronic medical record (EMR) systems, business intelligence reporting, and performance measurement, providing actionable insights that enhance patient care, operational effectiveness, and regulatory compliance. The analyst will collaborate with multidisciplinary teams to identify trends, monitor outcomes, support accreditation and survey readiness activities, contribute to hospital-wide quality initiatives, and lead special projects that advance organizational goals.

Requirements

• Comprehensive knowledge of supervisory principles, management practices, organizational behavior, and decision-making methodologies, including staff leadership, performance management, problem-solving, and effective organizational operations.
• Working knowledge of statistical terminology and reporting methods, including the preparation and presentation of reports, charts, graphs, tables, dashboards, and other data visualization tools.
• Strong analytical and organizational skills, with the ability to determine appropriate methods for collecting, assembling, validating, and presenting information to support business and operational objectives.
• Excellent written and verbal communication skills, including the ability to prepare reports, provide clear instructions, present findings, and communicate effectively with diverse audiences.
• Demonstrated leadership and interpersonal skills, including the ability to motivate staff, coordinate team efforts, foster collaboration, and establish productive working relationships across all levels of an organization.
• Proven supervisory experience, including assigning and prioritizing work, monitoring performance, conducting evaluations, identifying training and development needs, and addressing employee performance issues as appropriate.
• Ability to exercise sound judgment, maintain accurate records, handle confidential information with discretion, and work independently with minimal supervision.
• Ability to adapt to changing priorities, operational demands, regulatory requirements, and emergent situations while maintaining a high level of effectiveness and professionalism.
• Four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management.
• A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.
• A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.
• A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.

Nice To Haves

• Thorough knowledge of the laws, regulations, policies, procedures, standards, and guidelines governing assigned programs, operations, and activities, as well as the organizational structure, functions, and administrative processes of the agency.
• Understanding of agency forms, documentation requirements, records management practices, and related administrative procedures.
• Demonstrated knowledge of supervisory principles, practices, and techniques, including staff oversight, performance management, employee development, and effective team leadership.

Responsibilities

• Collect, validate, analyze, maintain, and report clinical, operational, regulatory, infection prevention, patient safety, and performance improvement data to support organizational quality initiatives, regulatory compliance, and strategic decision-making.
• Design, plan, and implement data analyses and studies to evaluate the effectiveness of data collection methodologies, reporting processes, systems, and operational workflows.
• Monitor, maintain, and report quality, patient safety, infection prevention, and regulatory performance indicators in accordance with standards established by accreditation and regulatory agencies, including The Joint Commission, CMS, DPH, BORIM, CDC/NHSN, and other applicable organizations.
• Ensure the integrity, accuracy, timeliness, consistency, and appropriate validation of all reported metrics, dashboards, scorecards, audits, and regulatory submissions.
• Coordinate and facilitate audit and review activities, including medical record reviews, patient safety audits, practitioner profile reviews, OPPE/FPPE processes, documentation audits, tracers, and other quality monitoring initiatives.
• Analyze, trend, and present data findings to leadership, committees, departments, and interdisciplinary teams; identify performance trends, operational risks, compliance gaps, and opportunities for improvement; and escalate significant concerns as appropriate.
• Track and follow up on corrective action plans, audit findings, and compliance-related issues to promote sustained performance improvement and continuous regulatory readiness.
• Support organizational preparedness for accreditation, licensing, certification, and regulatory surveys through activities such as mock tracers, focused audits, documentation reviews, evidence collection, corrective action monitoring, and survey preparation.
• Review electronic medical record (EMR) documentation to assess completeness, accuracy, timeliness, regulatory compliance, and adherence to organizational standards related to quality, patient safety, infection prevention, and performance improvement initiatives.
• Collaborate with clinical and operational leaders to improve documentation practices, data capture processes, reporting capabilities, workflow efficiencies, and quality analytics functions.
• Develop, maintain, validate, and distribute dashboards, scorecards, reports, spreadsheets, charts, graphs, and other data visualization tools that support organizational performance monitoring and informed decision-making.
• Participate in and, when appropriate, lead Performance Improvement (PI) projects and cross-functional initiatives aimed at enhancing quality, safety, operational effectiveness, and patient outcomes.
• Provide supervision and guidance to Management Analyst II staff, including oversight of assigned projects, reporting accuracy, workload management, and adherence to departmental and organizational expectations.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level