Remote Quality Analyst - Healthcare (Seasonal)
About The Position
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Requirements
- A graduate of any course is preferred
- Minimum 1 year work experience as a quality analyst
- Basic skills in Excel or Google Sheets
- Problem-solving skills
- Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc.
- Experience working in the Healthcare Fields/Branches
- Able to work from home (Stable internet / Private workspace)
- Has strong customer centricity
- Can assertively provide constructive feedback
- Has good written and verbal communication skills
- Thinks logically
- Can manage conflicts
- Pays strong attention to detail
- Can work with minimal supervision
- Demonstrates initiative and good judgment
- Can work on multiple projects and is versatile
- Can establish and maintain effective working relations with a wide variety of individuals
- Can work with a diverse team
- Has a “continuous improvement” mindset
- Demonstrates a clear thought process
- Articulates clearly
- Exercises conscientiousness and diligence
- Demonstrates assertiveness
Responsibilities
- Audit calls/interactions/transactions for aligned teammates
- Coach teammates for performance improvement (campaign specific)
- Report performance for an aligned span on a daily/weekly/monthly basis
- Provide inputs and basis audits for briefings and trainings which need identification
- Partner with team leaders (TL) in leading team meetings for metrics improvement
- Participate in strategic projects for the campaign/line of business (LOB)
- Identify and escalate any potential quality issues per defined process
- Isolate and report defects
- Verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management
- Drive quality initiatives, contests, and campaigns for the assigned span
- Be updated on knowledge, and serve as an SME for the campaign/LOB
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid time off including vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
