Quality Analyst

Ford Motor • Allen Park, MI

4d • $86,600 - $166,200 • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Responsibilities North America Vehicle Logistics Quality, Claims & Damage Prevention Analyst that will be focused on delivering the necessary improvements or actions needed to help Ford become a leader in damage-free delivery. This position requires significant attention to specific details. The candidate needs to be able to draw logical conclusions from data that is presented or have the ability to challenge the data and make the necessary adjustments to ensure decisions and action plans will lead to the desired results. The chosen candidate will engage with dealers, trucking companies (car-haul carriers), railroads, ocean carriers, yard operators, along with several internal organizations such as product development, marketing and sales, legal to be able to perform their necessary job duties. The primary goal for NA Vehicle Logistics (NAVL) Quality & Claims is providing a damage-free vehicle to the final destination while maintaining cost, dwell, and other objectives. To deliver on the goal. Meet and exceed NAVL Quality objectives by facilitating, improving, and implementing actions that will reduce transportation damage and dwell within the vehicle shipping process. Quick analytical abilities to rapidly resolve issues Maintain & improve upon relationships between Ford and our finished vehicle logistics carrier partners to deliver best-in-class quality as they arise. Devise and implement improvements in the overall in-transit repair (ITR) process for exception units Perform load tests, as required, for future model vehicles and other key model changes on rail and/or carhaul to clearly document & define any potential concerns that could impact the ability to ship the unit damage-free and/or create load density issues that ultimately impact the cost to ship a unit Leverage BI Dashboard to identify where action is needed to significantly improve Ford's damage-free delivery performance and have critical conversations with carriers, as necessary. Engage with Plant Quality and Production teams to cut-off repetitive exceptions that are flowing through the release gate. This data would be provided either by a carrier who expressly shares a concern or through the use of automated inspection systems that this candidate may also be responsible for managing and/or utilizing the data. Create, monitor, and maintain various PO's necessary to support functions for this section. Utilization of automated vehicle inspection systems and maintenance of projects surrounding this space. Lead and establish quality reviews with carriers, as necessary. Travel, as required (max 5 business days / month), to support various projects or activities. Travel is predominantly to Ford plant location areas but may also extend to destination locations. Support direct communication to dealers from generic department mailbox. Drive leadership within the Quality & Claims space of the industry. Disposition of non-saleable as new (NSAN) units. Manage necessary reinvoicing tasks as required Engage and provide direction, as needed, with 3rd party claims management firm

Requirements

• Associates degree is required or a combination of equivalent experience and education.
• 3-5 years of Experience within manufacturing quality or Materials Planning & Logistics (MP&L).
• Ability to work independently and make critical decisions with limited supervision required.
• Ability to lead cross-functional groups to resolve concerns
• Excellent writing, oral, and presentation abilities as the successful candidate will also be communicating with Ford leadership, suppliers, and other 3rd parties that are often customer facing.
• High level of analytical skills with a history of leveraging data, managing a project to deliver a solution, and validating that the action was successful towards delivering the desired outcome.
• Strong organizational skills to manage multiple tasks on any given day
• Must be open to traveling

Nice To Haves

• Bachelors of Business Administration with a focus in Supply Chain management highly preferred.
• 5-7 Experience within manufacturing quality or Materials Planning & Logistics (MP&L) is also preferred.

Responsibilities

• Meet and exceed NAVL Quality objectives by facilitating, improving, and implementing actions that will reduce transportation damage and dwell within the vehicle shipping process.
• Quick analytical abilities to rapidly resolve issues
• Maintain & improve upon relationships between Ford and our finished vehicle logistics carrier partners to deliver best-in-class quality as they arise.
• Devise and implement improvements in the overall in-transit repair (ITR) process for exception units
• Perform load tests, as required, for future model vehicles and other key model changes on rail and/or carhaul to clearly document & define any potential concerns that could impact the ability to ship the unit damage-free and/or create load density issues that ultimately impact the cost to ship a unit
• Leverage BI Dashboard to identify where action is needed to significantly improve Ford's damage-free delivery performance and have critical conversations with carriers, as necessary.
• Engage with Plant Quality and Production teams to cut-off repetitive exceptions that are flowing through the release gate.
• Create, monitor, and maintain various PO's necessary to support functions for this section.
• Utilization of automated vehicle inspection systems and maintenance of projects surrounding this space.
• Lead and establish quality reviews with carriers, as necessary.
• Support direct communication to dealers from generic department mailbox.
• Drive leadership within the Quality & Claims space of the industry.
• Disposition of non-saleable as new (NSAN) units.
• Manage necessary reinvoicing tasks as required
• Engage and provide direction, as needed, with 3rd party claims management firm

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree