Quality Analyst 2

U.S. Bank • Milwaukee, WI

2d • $23 - $30 • Hybrid

About The Position

Join a collaborative team focused on delivering exceptional service and operational excellence. In this role, you will monitor and evaluate the quality of employee work by measuring accuracy, timeliness, and productivity against established standards. You will identify quality trends, document findings, and provide valuable insights to support performance improvement and management review. This position also plays a key role in employee development by helping guide training efforts, reinforcing best practices, and ensuring compliance with internal policies and regulatory requirements. If you enjoy attention to detail, continuous improvement, and helping others succeed, this is a great opportunity to grow your career.

Requirements

• High school diploma or equivalent
• Typically two to three years of experience in quality analysis and measurement activities

Nice To Haves

• Thorough knowledge and understanding of the products and services applicable to the assigned area
• Thorough knowledge of the productivity and accuracy standards of the assigned area
• Strong knowledge of computer systems used in the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Bachelor's degree preferred

Responsibilities

• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.
• Documents quality issues, performance measures and quality improvements for management review.
• Provides information to assist in giving feedback to employees and in the training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED