Quality Analyst

Marriott•Chula Vista, CA

7h•Onsite

About The Position

This position involves transmitting information or documents using a computer, preparing and reviewing written documents such as daily logs, business letters, memoranda, and reports, and ensuring accuracy and completeness through proofreading and editing. Employees will exchange information with colleagues using electronic devices like pagers, two-way radios, and email. The role requires entering and retrieving information from computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and respond to inquiries. Additionally, operating standard office equipment other than computers is expected. The position also requires adherence to all company policies and procedures, maintaining a clean and professional appearance, protecting company assets, and ensuring confidentiality of proprietary information. A key aspect of the role is providing excellent guest service, including welcoming and acknowledging guests according to company standards, anticipating and addressing their needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication is essential, involving speaking clearly and professionally, preparing and reviewing documents accurately, and answering telephones with appropriate etiquette. The role also involves developing and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns. Ensuring adherence to quality expectations and standards, and identifying, recommending, developing, and implementing improvements for organizational efficiency, productivity, quality, safety, and cost-savings are also core responsibilities. The physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Reasonable job duties as requested by Supervisors will also be performed.

Requirements

Transmit information or documents using a computer.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Operate standard office equipment other than computers.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Responsibilities

Transmit information or documents using a computer.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Operate standard office equipment other than computers.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.