Quality Analyst

Jobgether

2d • Remote

About The Position

This role is ideal for someone who thrives on precision, enjoys analyzing details, and wants to make a measurable impact on operational quality. The Quality Analyst ensures compliance with regulatory standards and internal benchmarks, helping to minimize errors and support smooth business operations. Working in a remote environment, you will contribute to continuous improvement, develop processes, and support training initiatives across operational teams. This position combines analytical rigor with collaborative coaching, offering the chance to grow skills, influence operational success, and be part of a results-driven, supportive team. You’ll engage with diverse tasks, from auditing entries to developing training materials, ensuring high standards across all operations.

Requirements

• High school diploma required; additional certifications (CCS or LCB) are a plus
• 5+ years of experience in customs brokerage operations, regulatory compliance, or related fields
• Customer service experience in an office environment
• Proficiency in MS Office, database management, and data entry
• Strong verbal and written communication skills
• Detail-oriented, accurate, and solution-focused with strong problem-solving abilities
• Ability to learn, grow, and adapt to change while supporting a team-first culture

Nice To Haves

• additional certifications (CCS or LCB)

Responsibilities

• Audit operational entries to ensure compliance with tariffs, Free Trade Agreements, duties, taxes, and regulatory standards
• Review and manage anti-dumping and countervailing duties (AD/CVD) and other at-risk categories
• Develop and maintain internal processes and procedures to enhance operational quality
• Manage special projects as assigned, supporting continuous improvement initiatives
• Provide training and coaching for new hires and existing staff on operational procedures, learning systems, and best practices
• Identify repetitive errors and develop remedial training to improve team performance
• Support other duties as assigned, maintaining accuracy, attention to detail, and compliance

Benefits

• Remote work-from-home environment with home internet reimbursement
• Three weeks of paid vacation for new hires
• 401(k) retirement program
• Comprehensive family medical benefits including mental health coverage, Compassionate Care top-ups, and Maternity/Parental top-ups
• Training programs and covered certification costs for professional development
• Inclusive, team-oriented culture that celebrates milestones, achievements, and life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees