Quality, Analyst

Element Fleet Management • Baltimore, MD

19h

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a detail-oriented and disciplined professional to join our team as Quality Analysis. In this role, you will be responsible for performing quality reviews of custom client Fleet spec templates and providing coaching and feedback on the quality of work. You will support and train New Vehicle Acquisition Consultants in their daily use of FleetSelect/NAOP while identifying system inefficiencies and recommending solutions. This role also serves as a liaison between IT and the business to improve productivity, performance, and service quality.

Requirements

• Bachelor’s degree in business or a related field, or equivalent business experience.
• 1–2 years of automotive experience preferred.
• Proficient use of Microsoft Office tools.
• Highly organized with strong time management skills and ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy.
• Ability to adapt to change with flexibility.

Nice To Haves

• Experience auditing high-volume, high-value specifications.
• Ability to provide effective coaching and quality feedback.
• Strong problem-solving and root-cause analysis skills.
• Comfort working independently with minimal supervision.

Responsibilities

• Perform quality audits of custom client Fleet spec templates to ensure accuracy and compliance.
• Provide coaching and feedback to New Vehicle Acquisition Consultants and CSAs on Fleet spec creation quality.
• Identify trends and training opportunities using audit results.
• Support training on ordering platforms including FleetSelect and NAOP.
• Assist with testing FleetSelect and NAOP enhancements when required.
• Act as a liaison between the business and IT on Fleet Select, DLO, and Price & Spec system issues.
• Support Fleet Specification rebuilds as needed.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level