Quality Analyst - Remote

UnitedHealth Group•La Crosse, WI

3h•Remote

About The Position

The Quality Analyst is responsible for leading the end-to-end quality strategy and independently validating functionality and workflow stability within their feature team and product area through manual software testing. This role drives high-quality delivery through structured, risk-based testing practices; cross-team partnership; and solid defect identification, triage, and resolution leadership. The Quality Analyst helps ensure new features, system enhancements, and defect fixes meet expected business and regulatory standards by strengthening QA processes, improving test coverage for software applications and processes, establishing quality metrics, and mentoring peers to improve consistency, traceability, and release readiness. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience: Manual software testing in a product or application environment using risk-based approaches, end-to-end defect lifecycle management, and QA methodologies
Creating, executing, and improving test plans, test cases, and test scripts for complex applications and multi-step workflows
Translating complex requirements, configuration dependencies, and business rules into clear, testable scenarios and traceability artifacts
Utilizing analytical and troubleshooting skills, including defect triage, root cause analysis, and partnering with Engineering to drive resolution
Mentoring peers and improving team consistency through standards, templates, peer review, or training
Working in Agile delivery environments and collaborating cross-functionally with Product, Engineering, and Operations
Written and verbal communication skills with demonstrated ability to present QA status, quality metrics, risks, and recommendations to diverse stakeholders
1+ years of experience leveraging AI or automation tools within the software delivery lifecycle to improve quality, efficiency, or insight

Nice To Haves

Bachelor’s Degree in Computer Science or Management Information Systems (MIS) or other related field with an emphasis in MIS. In lieu of formal degree, equivalent combination of education, experience and/or applicable military experience may be considered
5+ years of experience: SQL and/or data validation techniques (e.g., joins, filtering, reconciling results) to validate workflow outcomes and data integrity
HealthCare-adjacent workflows and familiarity with benefit logic, authorization rules, edits, eligibility, or provider workflows; ability to apply domain context to test design
Enterprise QA tools and test management/defect tracking platforms (e.g., Azure DevOps, Jira, Test) and working knowledge of CI/CD concepts
Establishing or improving QA standards, templates, metrics, and release readiness practices in a regulated or compliance-focused environment
Experience supporting MedNet or similar systems and influencing quality outcomes across multiple teams or workstreams

Responsibilities

Lead manual QA test planning and execution for assigned initiatives within the product area, including effort estimation, scope definition, risk assessment, and test approach selection
Design, review, and maintain comprehensive test documentation (test strategy, test plans, test cases, traceability) ensuring coverage across functional, integration, regression, and user acceptance testing
Partner with Product, Engineering, and Operations to refine requirements and acceptance criteria; proactively identify gaps, cross-system impacts, and downstream workflow risks
Own defect lifecycle leadership: write high-quality defects with reproducible steps and evidence, perform advanced triage, facilitate prioritization, and drive timely resolution through to verification
Establish, continuously improve, and support regression suites and release testing; ensure testing assets remain current with releases, configuration changes, and workflow updates
Support test environment readiness and data needs; coordinate dependencies with Systems Management & Configuration and other partner teams to reduce testing delays
Perform root cause analysis on recurring defects and quality issues; recommend and help implement preventive improvements to processes, requirements, and test coverage
Contribute to QA modernization by identifying opportunities for test automation and tooling improvements; collaborate with Quality Engineers on automation candidates and standards
Mentor and coach other QA team members on test design, documentation standards, defect quality, and domain understanding; provide peer review as needed
Actively participate in Agile ceremonies and cross-team forums; communicate QA status, risks, and dependencies clearly and early