Quality Analyst (PEQA)

Project Renewal•New York, NY

12d

About The Position

The Quality Analyst for housing programs works within Project Renewal’s Program Evaluation and Quality Assurance (PEQA) Department, which designs and manages agency performance measurement and management, quality assurance, and quality improvement systems. The role reports to the Director of Quality Assurance and collaborates closely with housing programs to provide oversight and support that promotes high-quality treatment. The position assesses care quality, manages quality assurance processes, analyzes and presents program data, and supports improvement efforts and audit readiness.

Requirements

Master’s degree in social work or a related field, or a bachelor’s degree with at least two years of experience in human services, quality assurance, or a related field.
Experience working with adults with substance use and/or mental health issues.
Proficiency with Microsoft Office, including Excel and Word.
Experience with virtual platforms such as Microsoft Teams, RingCentral, or Zoom.
Experience with web-based case management software.
Strong communication and problem-solving skills.
Ability to work effectively with multiple stakeholders and incorporate diverse points of view, styles, and approaches.

Nice To Haves

Experience working with adults with substance use and/or mental health issues in residential settings.

Responsibilities

Assess the quality of care in the agency’s housing programs and supporting services, and partner with program staff to implement targeted improvement efforts.
Manage quarterly quality assurance processes, including chart documentation audits, utilization reviews, annual program evaluations, and client surveys.
Analyze, report on, and present programmatic data to internal stakeholders.
Make recommendations and develop tools to support program improvement.
Lead development of chart documentation standards and quality improvement protocols.
Support audit readiness and monitor progress on corrective actions.
Train program staff and supervisors in conducting internal quality assurance processes.
Maintain up-to-date knowledge of program regulations and changes to ensure quality improvement processes and monitoring tools reflect current internal and external standards.
Analyze quality assurance data from programs, provide impartial feedback on program QA efforts, and identify improvement strategies.
Perform data management and analysis projects to support the department’s mission.
Perform other duties as assigned.