Quality Analyst Sr

PNC•St. David's, MI

4d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst Sr within QC - Originations organization, you will be based in Pittsburgh, PA; Kalamazoo, MI; Dallas, TX; Denver, CO; or based within the PNC footprint. Standard hours for this position are 8:00 a.m. EST – 5:00 p.m. EST, Monday through Friday. Preferred systems knowledge: ACBS, CLASS, Tableau, CapitalStream, and DNA. It is preferred to also have a working knowledge with Commercial Booking and/or Quality Control review of Commercial loans. The Production Quality Analyst Sr is responsible for providing independent quality oversight, risk support, and continuous improvement leadership within the Quality Control Organizations (QCO). This role serves as a trusted subject matter expert (SME), ensuring operational work meets established quality standards, policies, procedures, and regulatory requirements while supporting strong risk management practices. The Production Quality Analyst Sr partners closely with line‑of‑business leaders, risk partners, and other QCO teams to identify control gaps, assess control effectiveness, and execute process improvement initiatives. In this role, the Senior Quality Analyst conducts complex quality reviews, analyzes trends, and delivers actionable insights that reduce rework, mitigate risk, and improve overall performance. The position supports the remediation of open issues and matters, contributes to audits and exams, and manages projects or special assignments as needed. Additionally, the Senior Quality Analyst plays a key role in mentoring peers, assisting with new‑hire onboarding, and identifying training needs across the department. This role is expected to exercise sound judgment, influence outcomes without direct authority, and maintain strong attention to detail while balancing multiple priorities in a fast‑paced environment. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
Accuracy and Attention to Detail
Analytical Thinking
Coaching Others
Customer Support Policies, Standards and Procedures
Data Gathering and Reporting
Decision Making and Critical Thinking
Internal Controls
Managing Multiple Priorities
Quality Management

Nice To Haves

ACBS, CLASS, Tableau, CapitalStream, and DNA
Commercial Booking and/or Quality Control review of Commercial loans
Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments

Responsibilities

Assists in the execution of a quality control program within a defined department of the organization.
Under supervision, enables adherence with quality management programs.
Assists in the execution of the quality program, identifying opportunities for enhancement where applicable.
Supports the development and continuous improvement of the quality management system.
Generates reports for distribution to various users in the organization, customers, or suppliers.
Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback.
Provides conclusions and recommendations for issues and/or continuous improvement projects.
Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service