Quality Analyst - Leave & Disability Claims

Voya Financial • Minneapolis, MN

12d

About The Position

The Leave & Disability Quality Analyst is responsible for evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration. This role conducts claim audits and provides actionable feedback to operational teams to enhance customer experience, regulatory compliance, and overall claim outcomes.

Requirements

• High School Diploma or GED
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and general claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree
• Experience conducting audits or quality reviews.
• Knowledge of FMLA, ADA, STD, PFML, and state leave regulations.
• Experience with FINEOS claim system or similar claim management platforms.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.
• Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.
• Manage claims or quality-related work as needed to support service delivery objectives.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED