Quality Analyst Lead

University of British Columbia•Vancouver, BC

2d•CA$10,155 - CA$15,842

About The Position

The QA Lead Analyst provides people and technical leadership for core enterprise integration initiatives encompassing large, multi-faceted information systems for Enterprise Automation and Solution Delivery (EASD) at UBC IT. The Incumbent provides QA leadership in the area of Enterprise Integrations for 300+ integrations and applications across the Program Delivery portfolio, and is a recognized subject matter expert for the EASD. They will lead the execution of strategies and initiatives that deliver QA initiatives, ensuring compliance with best practices throughout the software development life cycle. The QA Lead Analyst will lead the design and documentation of a new Quality Test Framework for EASD. They will also design the strategy for evaluation of automation tools for one or more workstreams relating to Workday, Ecosystems, etc. from an Integrations perspective. They will design test planning and test scenario creation, identify success criteria for various test categories, improve existing testing methodology, processes, and standards. They will help ensure Analysts and Developers are in compliance, consistently testing per the new Quality framework best practices and standards, preventing high-risk deployments as required. The incumbent will lead resource planning, and provide technical expertise and operational management necessary to manage testing activities within one or multiple workstreams. Success in this role will be measured by EASD’s: Ability to increase the number of automated test coverage areas. Ability to ensure all risk areas and gaps are managed through documented edge case scenarios and effective handling. Ability to establish a significant reduction in manual testing effort. Successful adoption of automated test practices within EASD and among partnering teams. Successful adoption of best practices documented in the new Quality Framework.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

Undergraduate degree in a relevant discipline.
Bachelor degree (or higher) in Business Administration, Commerce, Computer Science, Management Information Systems, Business Technology Management, or other relevant program is preferred.
Minimum of 8 years cumulative software testing experience (i.e. requirements and test scenario / case creation, test approach and strategy, test execution, test reporting, defect management).
Minimum of 5 years of experience in a testing leadership role (i.e. QA Lead).
Deep knowledge of test management tools, defect management tools, and testing progress reporting.
Experience with large program implementation supporting multiple testing functions (data management, environment management, defect tracking and reporting).
Ability to work for multiple managers and balance competing priorities while accomplishing the tasks at hand.
Ability to handle multiple work areas effectively with situations involving rapid change, shifting priorities, and / or simultaneous demands.
Strong facilitation and presentation skills with solid analytical and problem-solving skills displayed in the development and execution of test plans and the analysis of system problems.
High level sense of ownership with an entrepreneurial and self-directed mindset in a fast-paced, dynamic and vague environment.
Strong interpersonal skills and ability to integrate well into internal and external teams, and also be able to communicate with technical teams.
Demonstrated ongoing career development through active and self-motivated professional development.
Excellent verbal and written communication skills.
Demonstrated track record and commitment to delivering results and proactively supporting applications and services.
Ability to conduct interviews and participate in hiring decisions for the team.
Certifications in one or more of the following are an asset: related test management or testing certifications (ISTQB, ASQ, QAI PMI-RMP, Six Sigma).
Experience with automation tools, frameworks, API testing using POSTMAN/SOAPUI, JMeter etc.
Experience with Student and Enrolment functional or system implementation, Workday, integration background with MuleSoft, automation is an asset.

Responsibilities

Develops the strategy for designing scalable test automation frameworks.
Defines roadmap for test case management and test execution.
Develops the strategy for evaluation of automation tools and conducts proof-of-concepts to identify best-fit solutions.
Develops the strategy for completing quality check points, and helps identify success criteria for various test categories.
Evaluate effectiveness of test framework using test coverage and KPIs.
Provides empirical data (e.g. test results, defect metrics) to support strategy for quality check points.
Assesses the progress and effectiveness of the testing effort. Monitors and analyzes test results and defect metrics.
Creates materials for testing kick-offs, testing trainings, or other quality related topics.
Assesses opportunities for test automation.
Establishes test case creation strategy and executes tests as needed.
Develops and implements procedures, methods, standards and controls to support effective testing, monitor compliance, mitigate testing risks, and achieve team results.
Works effectively with project managers, product vendors, and system integrator to agree on the appropriate test approach to ensure the quality of the solution outcome is understood and known issues are actioned.
Defines testing environment required and ensure completeness of setup prior to the start of testing.
Manage the RFP process, including discovery, to establish appropriate QA tool sets.
Advocates the appropriate level of testing based on quality, timeline, and resource.
Trains analysts and development teams on test case design and automation best practices and ensures teams adheres to the defined methods, procedures, and quality objectives.
Attends meetings to report on the status of testing, communicate RAID (Risks, Action, Issues, Decisions), and then use feedback and lessons learned to update testing standards and policies.
Leads the day-to-day delivery of testing services and activities, tracks progress and prepares test reports.
Leads delivery teams, including technical and functional staff, to develop quality and testing resource plans.
Leads resource estimation process by Identifying resource needs for all aspects of the SDLC that require quality practices.
Enables fully automated regression cycles, significantly reducing manual effort and improving release confidence.
Identifies and drives opportunities for automation across functional, integration, and regression testing layers.
Leads requirement discussions with technical and business/functional teams to thoroughly understand existing integration workflows and architecture.
Ensures completeness of test coverage, and provides technical and analytical guidance in testing.
Manages the QA testing team, including recruiting and managing testing members, assigning work, managing the performance assessment, providing training on the testing model, objectives, execution, and communication of test results.
Provides coaching and mentoring on the more complex element of the work, applying an advanced level of testing expertise and judgement to support the achievement of desired work outcomes.
Acts as primary escalation point for testing issues related to specific workstreams.
Builds and maintains good working relationships and collaborates with team members who will take part in the testing activities.
Performs other related duties as required.