Quality Analyst - Financial Crimes

Klarna•Columbus, OH

4d•$77,539 - $110,884

About The Position

In this position, you will support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines, identifying deviations, and strengthening investigative accuracy across operations. You will act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures while delivering data-driven insights to Compliance and Operations teams about the overall program. By identifying quality gaps across fraud and AML workflows, you will help drive continuous improvement, standardisation, and operational excellence. You will also contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality. You’ll work in a tech-forward environment that’s increasingly leaning on data and AI-assisted tooling to sharpen case review — there’s plenty of room to bring in better ways of working if you’re the type who enjoys that.

Requirements

5+ years with direct, hands-on experience investigating cases across KYC, Fraud, and AML (including onboarding, due diligence, alert handling, case investigations, and SAR writing / filing).
A university degree in Finance, Law, Business Administration, Criminology, or a related field connected to financial crime prevention.
A solid understanding of AML and KYC regulatory expectations and fraud prevention frameworks, including familiarity with FATF recommendations and relevant regional guidance.
Ability to communicate investigative reasoning clearly and collaborate effectively with investigators and team leads.
Strong analytical and written communication skills, with experience contributing to quality assessments, defect documentation, and reporting.

Nice To Haves

1–3 years of experience performing quality control reviews, peer assessments, or evaluations of investigation standards within KYC, AML, and/or fraud environments.
You love to build and have experience doing it - ready to jump into creating something great rather than waiting for a team to do it for you.
You speak more than one language (German, French, and Swedish ideally).
Genuine enthusiasm for tech and AI — you are comfortable adopting new tools, automating manual steps, and using AI-assisted analysis to work smarter across case volumes.
A fast learner who can pick up new typologies, systems, and regulatory changes quickly.
Experience working in an environment where change happens frequently and enjoying it.
Experience coaching and supporting others – you know how to build people up and help them grow.
Demonstrated continuous learning – CAMS, CFE, Project Management, Masterclasses, SQL – anything that shows you are continuing to learn in this space or outside of it.
Technical skills — any and all technical skills are welcome and a bonus.
Comfort operating in ambiguity — sound judgment when procedures don’t cover every scenario, and a bias toward figuring it out.

Responsibilities

Support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines.
Identify deviations and strengthen investigative accuracy across operations.
Act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures.
Deliver data-driven insights to Compliance and Operations teams about the overall program.
Identify quality gaps across fraud and AML workflows to drive continuous improvement, standardisation, and operational excellence.
Contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality.
Bring in better ways of working in a tech-forward environment that uses data and AI-assisted tooling.