Quality Analyst (Case Management Analyst)

State of Ohio • Columbus, OH

3d • Hybrid

About The Position

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through various programs including Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. This position is within the Office of Family Assistance (OFA), specifically in the Bureau of Program Integrity, which reviews Supplemental Nutrition Assistance Program (SNAP) cases to ensure accuracy and timeliness. The role involves evaluating county caseworkers' work to confirm compliance with regulations. The State of Ohio is a drug-free workplace and prohibits marijuana use. This position may be subject to additional restrictions under the State of Ohio Drug-Free Workplace Policy.

Requirements

• Option 1: 36 months experience as a public assistance caseworker with experience in all categories of public assistance; AND 3 months experience training or 3 months experience in technical writing; AND 3 months experience training or 3 months experience in mainframe databases; AND valid Ohio driver license.
• Option 2: Completion of undergraduate core coursework in social &/or behavioral science; AND 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs; AND 3 months experience training or 3 months experience in technical writing; AND 3 months experience training or 3 months experience in mainframe databases; AND valid Ohio driver license.
• Option 3: Equivalent of minimum class qualifications for employment noted above.
• Valid Ohio driver license

Responsibilities

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree